View all current alerts (3)
New customer? Start here.
Independent Challenge Group
Our independent Customer Challenge Group advise, challenge and support us in development of our plans to ensure they reflect customer's priorities.
More about the ICG
Investor Relations, Finance Department
Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
Our business plan
Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.
View our plan
See the latest Annual financial reports and investor updates.
View our reports
Are you a supplier based in our supply area? We work to encourage the best possible participation in our procurement process.
View our tenders
You are here : At Home > Corporate > News
14 December 22
Anglian Water and Affinity Water have joined forces to urge customers to make sure pipes within their homes are well insulated to prevent a costly clean up from potential bursts and leaks as the thaw sets in this weekend.
Both companies have already issued advice and warnings to their customers in the Southeast and East of England that exposed water pipes and taps in lofts and gardens need to be lagged to prevent bursts when temperatures drop below zero.
And with temperatures set to suddenly rise again this weekend, homes are even more at risk.
There is particular concern this year as the cost-of-living crisis may mean that customers are having to manage without any heating this winter, making their homes more vulnerable to leaks and bursts which could end up costing thousands in property damage.
Christmas is also a time of year when families may go away. Homes left empty for more than a day or two without the heating on are more at risk from possible freezing and bursts, particularly when the thaw sets in.
Jim Foster, Head of Water Supply at Anglian Water said: “Taking simple measures to protect your home from the risk of frozen and burst pipes not only helps the environment by saving precious water, but crucially, as the cost-of-living is particularly tough this year, will help save customers a lot of money too. Cheap prevention is definitely better than costly repairs when it comes to bursts and leaks”.
He reassured customers that Anglian Water teams, like those at Affinity Water, would be working day and night, and throughout the Christmas period, to cope with the extreme weather conditions and had put contingency plans in place: “Whatever the weather, our teams, and those at neighbouring Affinity Water, will continue to work around the clock to keep customers’ taps flowing and toilets flushing. While we’re not responsible for pipes in people’s homes, we’re always here to help with support and advice for customers to help them keep their homes warm and dry and save them as much money as possible”.
Fiona Wilson, External Communications Manager at Affinity Water said: “Any sudden drop or rise in temperature could cause damage to pipes and property if households aren’t prepared. While people are aware of the damage freezing temperatures can do, they may not realise that when the thaw sets in and temperatures rise it is even more likely to cause damage to pipes in a home causing water to stream from burst pipes in the loft, flooding rooms below.
“This year customers are particularly vulnerable as they may not be heating their homes to save on energy costs. If that is the case it is even more important that they carry out the checks that we and Anglian Water are recommending, and ensure they lag their pipes and visit our websites for advice”.
Top tips and how to videos:
To prevent burst pipes
If a pipe bursts, turn off the stop tap, leave an internal tap on to allow thawed water to escape and contact a qualified plumber.
When looking for a plumber, it is recommended to select one that is a member of an approved contractor scheme, such as WaterSafe. Approved businesses can be found at: www.watersafe.org.uk by typing in your postcode. Or call 0333 207 9030.
Vulnerable Customers and Friends
Affinity Water and Anglian Water are also asking customers to check in on their vulnerable friends and relatives and to get them to contact them through their websites should they need help with paying their bills and ensuring they receive water at all times.
Affinity Water’s free Priority Services Register can be found at www.affinitywater.co.uk/priority-services to ensure they are supported in the event of any supply issues this winter. The Company is also offering help in certain circumstance with paying bills: www.affinitywater.co.uk/helpmepay
Affinity Water customers can also find out how to save water and save money on their bills by taking a three minute My Water Footprint quiz today. They can get free water-saving device too, find out more at www.affinitywater.co.uk/saveourstreams
Anglian Water encourages any customers who are struggling to pay to contact them via their website or Twitter or Facebook accounts or calling their Extra Care Team directly on 0800 169 3630. Anglian Water recently announced its largest-ever package of support for customers struggling with the cost-of-living with £135m worth of help available to an estimated 330,000 customers over the next year – the company’s largest ever support package and builds on a £65 million package announced for 2022.
Our Communications team handles all media enquiries on behalf of Affinity Water and its employees.
Contact us on 01707 277 110 or email firstname.lastname@example.org.
Our office hours are 8am to 5pm, Monday to Friday.
We are available for emergencies:
5pm to 7am, Monday to Friday
7am to 7pm, Weekends and public holidays
We aim to respond as soon as possible and within two hours.