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Wholesale Operational Service Desk

A dedicated, primary point of contact for all Retailer enquires and services.

0345 350 3677

Monday to Friday 8:30am - 5:00pm

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Alternative Eligible Credit Support (Schedule 3)

Access Code
Claims for (Pure Economic) loss of business
Compliance Code
Environmental Policy
Market Codes
Ofwat eligibility guidance
Sensitive Customers & Emergency Response Levels

Please visit for access to the relevant guides and their addendums.