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You are here : At Home > Billing > Your bill explained
We have an interactive bill that helps to explain each section of your bill.
On the top of your bill, it will say if your account is metered or non-metered. You can check to see if you have a meter in your front garden/footpath.
Occasionally we fit meters inside the home, in this case, it might be under your kitchen sink.
Frequently asked questions
What is a non metered bill?
I have a high metered bill
I have a meter, how often will I be billed?
If I change to paperless bills, what happens if I need a bill as proof of address?
Can I get a copy of my bill?
How can I change my details?
How do I sign up for paperless billing?
How will I know when my paperless bill is available?
I need help paying my bill
What is the Low Income Fixed Tariff
Sign up now to receive paperless bills and you can view all your bills in one place.
A quick and easy way to pay your bill. Set up your Direct Debit with My Account.
See how much water you use and if you use less water you are also likely to save on your energy bills!
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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