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With My Account you can view your balance, get instant statements, update your details and more whenever you choose
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Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
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Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
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What's your Water Footprint?
Find out how, and where, you use the most water in your home and discover easy ways to start water saving.
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We are dedicated to supplying high quality drinking water that our customers can trust, which is why we work closely and collaboratively with health protection teams and local authorities that support our communities to protect public health.
We provide useful information for Consultants in communicable disease control (CCDCs), Environmental Health Officers (EHOs) and their colleagues about Affinity Water and the general water industry, this will Include presentations and minutes of meetings along with any new regulatory standards or guidelines which are important to our mutual roles.
For more information on our communication policy with Health & Local Authorities
Guidelines for the provision of temporary drinking water supplies at events
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Frequently asked questions
Here are some of our commonly asked questions
I want to know about leaks
Will I save on a meter?
What are Assessed Charges?
I need to find my external stoptap
My meter has been fitted, what happens next?
I want to replace my mains water pipe
Can I have a summary of charges?
How can I find out who is my water company?
My water is due to go off, but I can't manage without water.
I need a plumber