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Working with the environment, our vision is to be the leading community-focused water company.
We understand the significant impact of our operations and are committed to continual improvement across this multi-faceted arena. As such, we are keen to promote and support the inclusion of water efficiency approaches in new developments throughout our region.
Water Efficiency Development Credit
From 1 April 2025 Water efficient development credit has been superseded by Environmental Incentives Common Framework.
We continue to honour Water efficient development credit for eligible applications that have been submitted up to and including the 2024/25 charging period for connections completed in the 2025/26 charging period. Please refer to New Connections Charging Arrangements for further information.
Bulk supply charges for NAVs
Where a NAV installs infrastructure that results in materially lower consumption per property than usual, for example because the site features on-site resources, grey water recycling, or rainwater harvesting systems. In this case (and provided the water efficiency systems remain in working order) it may be appropriate to reflect in NAV bulk supply charges the avoided long-run incremental costs of water resources in addition to the usual deductions for onsite ongoing costs.
We operate in a water stressed area with ever growing concern over our environment, as such we are increasing our focus on implementing and incentivising environmental protection initiatives.