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Did you know that you can manage your account online? Register or sign into MyAccount.

  • Phone us

    You may find we're busier than normal between 11am - 2:30pm. It might be quicker to manage your account online.

    0345 357 2401 Metered Accounts
    0345 357 2402 Non-metered Accounts
    Opening hours: Mon-Fri 8am-8pm, Sat 8am-2pm


    If you have your customer number this helps us get your enquiry sorted quickly. You can find this at the top of your bill, on your reminder or by logging in to My Account.

    If you have overdue payments, you may receive a call from us on 0330 124 4288.


  • British Sign Language

    InterpretersLive! - British Sign Language users can contact us using a British Sign Language video interpreter, via the InterpretersLive! service, provided by Sign Solutions.

  • FAQs & useful links

    Got a question? Here is a list of questions we get asked the most.

    • I'm moving home, what do I need to do?
    • How do I cancel my Direct Debit?
    • Can I add or remove someone from my account?
    • Will I save on a meter?
    • Do I have to have a meter?
    • How can I amend my Direct Debit?

    If you haven't found the answer you are looking for, view our full list of questions.

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