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  • Phone us

    Our busy times are between the hours of 11am-2.30pm, it might be quicker to manage your account online or request a call back. 

    0345 357 2402 Non-metered Accounts
    0345 357 2401 Metered Accounts

    Opening hours: Mon-Fri 8am-6pm, Sat-Sun 8am-2pm

    If you have overdue payments, you may receive a call from us on 0330 124 4288.



  • British Sign Language

    InterpretersLive! - British Sign Language users can contact us using a British Sign Language video interpreter, via the InterpretersLive! service, provided by Sign Solutions.

  • FAQs & useful links

    Got a question? Here is a list of questions we get asked the most.

    • I'm moving home, what do I need to do?
    • How do I cancel my Direct Debit?
    • Can I add or remove someone from my account?
    • Will I save on a meter?
    • Do I have to have a meter?
    • How can I amend my Direct Debit?

    If you haven't found the answer you are looking for, view our full list of questions.

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