Tell us why you’re here and we’ll get you the information you need.

Did you know that you can manage your account online? Register or sign into MyAccount.

• Phone us

  Our busy times are between the hours of 11am-2.30pm, it might be quicker to manage your account online or request a call back. 

  
  0345 357 2402 Non-metered Accounts
  0345 357 2401 Metered Accounts

  Opening hours: Mon-Fri 8am-6pm, Sat-Sun 8am-2pm

  If you have overdue payments, you may receive a call from us on 0330 124 4288.

   

  • Manage your account online

   

• British Sign Language

  InterpretersLive! - British Sign Language users can contact us using a British Sign Language video interpreter, via the InterpretersLive! service, provided by Sign Solutions.

  • Contact us via an interpreter
• FAQs & useful links

  Got a question? Here is a list of questions we get asked the most.

  • I'm moving home, what do I need to do?
  • How do I cancel my Direct Debit?
  • Can I add or remove someone from my account?
  • Will I save on a meter?
  • Do I have to have a meter?
  • How can I amend my Direct Debit?

  If you haven't found the answer you are looking for, view our full list of questions.

  • View our FAQs
  • Useful links