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My Account

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We're here to help

Our teams are here to support you with any issues you may have, whether you’re reporting a leak or want to understand your bill. As well as this, we’ve been improving our online tools, which means you can manage your account yourself online 24/7 at a time that suits you.

Our busiest period is between 11am and 2.30pm. We know your time is precious, so try to call outside these times if you can.

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  • Phone us

    Our busy times are between the hours of 11am-2.30pm, it might be quicker to manage your account online.

    0345 357 2402 Non-metered Accounts
    0345 357 2401 Metered Accounts
    Opening hours: Mon-Fri 8am-6pm, Sat 8am-2pm, Sun closed


Emergencies 24 hour line

If you have no water or have seen a burst water main

0345 357 2407

Calls may be recorded for training and monitoring purposes.

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