New customer? Start here.
Save time and manage your account online
With My Account you can view your balance, get instant statements, update your details and more whenever you choose
Register/ Log in
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Hello. Sign in.
You are here : At Home > Contact us
If you have no water or have seen a burst water main
0345 357 2407
Calls may be recorded for training and monitoring purposes.
Latest alerts (5)
If you have your customer number this helps us get your enquiry sorted quickly. You can find this at the top of your bill, on your reminder or by logging in to My Account.
If you have overdue payments, you may receive a call from us on 0330 124 4288.
InterpretersLive! - British Sign Language users can contact us using a British Sign Language video interpreter, via the InterpretersLive! service, provided by Sign Solutions.
Got a question? Here is a list of questions we get asked the most.
If you haven't found the answer you are looking for, view our full list of questions.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch