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Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
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Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
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View your balance, get statements, update your details and more 24/7
Tell us you're moving in, out or within our supply area
0345 357 2402 Non-metered Accounts
0345 357 2401 Metered Accounts
Opening hours: Mon-Fri 8am-6pm, Sat 8am-2pm, Sun closed
If you have no water or have seen a burst water main
0345 357 2407
Calls may be recorded for training and monitoring purposes.
Latest alerts (2)
Opening hours: Mon-Fri 7am-8pm, Sat-Sun 8am-4pm.
An emergency service operates outside of these hours.
To find out we are working in your area search our map for more information.
Search our planned works
Keeping us informed about leaks you come across in our supply area, ensures we're able to put them right as soon as possible.
0800 376 5325
We'd love to hear your thoughts on how we're doing.
We will ensure your feedback, positive or negative, will be passed onto the right people for review.
Here at Affinity Water we strive to deliver experiences that matter for our customers. Have you had a great experience from one of our employees? Let us know so we can ensure they are celebrated for living our values!
We know that there are times when you need extra help. That's why we have some additional services that may help you. We offer services for customers who have visually impairment, hearing difficulties or medical conditions.
Get in touch for sewerage and drainage enquiries and emergencies
03457 145 145
0800 316 9800
0330 303 0368
Got a question? Here is a list of questions we get asked the most.
If you haven't found the answer you are looking for, view our full list of questions.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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