How can we help?

Choose from one of the options below for advice, help with a query and for ways to get in touch.

• Bill & account enquiries
  • Manage your account online
  • Pay online
  • Tell us you're moving
  • Set up a Direct Debit
  • Sign up for paperless billing
  • Low income tariff
  • Search our faqs

  Metered Accounts:

  0345 357 2401

  Non-metered Accounts:

  0345 357 2402

  Opening Hours: Mon-Fri 8am to 6pm - Saturday 8am to 2pm

• Water supply enquiries
  • Locate your stop tap
  • Water pressure
  • Water problems at home
  • Find a plumber

  
  Opening hours: Mon-Fri 7am-8pm, Sat-Sun 8am-4pm.
  An emergency service operates outside of these hours.

• What's happening in your area

  To find out we are working in your area search our map for more information.

  Search our planned works

• Report a leak
  • Tell us about a leak

  Keeping us informed about leaks you come across in our supply area, ensures we're able to put them right as soon as possible.

   

  Tweet-A-Leak:

  #leakspotters

  Leakspotters (24hr):

  0345 357 2402

• Leave us feedback

  We'd love to hear your thoughts on how we're doing.

  We will ensure your feedback, positive or negative, will be passed onto the right people for review.

  • Leave us feedback
• Priority services

  We know that there are times when you need extra help. That's why we have some additional services that may help you. We offer services for customers who have visually impairment, hearing difficulties or medical conditions.

  • About our priority services
• Sewerage & drainage

  Get in touch for sewerage and drainage enquiries and emergencies

  Anglian Water:

  03457 145 145

  Thames water:

  0800 316 9800

  Southern Water:

  0330 303 0368

• FAQs & useful links

  Got a question? Here is a list of questions we get asked the most.

  • How do I cancel my Direct Debit?
  • Can I add or remove someone from my account?
  • Will I save on a meter?
  • Do I have to have a meter?
  • How can I amend my Direct Debit?

  If you haven't found the answer you are looking for, view our full list of questions.

  • View our FAQs
  • Useful links