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If you have no water or seen a burst water main

Call our emergency line
0345 357 2407 (open 24 hours)

no customers are in the queue, and the average wait time is 0 seconds.

9 customers are in the queue, and the average wait time is 3 minutes.

Help & Support

Need help? Here are the main reasons customers get in touch with us

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Understanding your bill
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Pay your bill online
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Tell us you're moving home

How can we help?

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View your online bill
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Pay your bill online
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Set up a direct debit
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Ways to pay your bill
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Understanding your bill
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Need financial help with your bill?

Submit a contact form​

Please use our contact form to share your question or enquiry, and feel free to upload any relevant files that could help us assist you better

Submit a question or enquiry

Call us​​

One of our helpful team members will be available to help you with your request. If you need a translator, just let our customer service team know.

Call 0345 357 2401, we’re open Mon-Fri 8am-8pm, Sat 8am-2pm​

Our busiest period is Monday mornings (so you might want to avoid this time). We'll try to answer your call as soon as possible, but it can take longer at busy times.

Our real-time wait times

Message us via Social Media

We're available Monday to Friday from 9am to 5pm.

WhatsApp​​

We're available to chat between 8am-6pm Monday to Friday.​

Click here using your mobile

Write to us

Affinity Water, Tamblin Way, Hatfield, Hertfordshire AL10 9EZ​

Paying my bill

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Pay online
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Set up a Direct Debit
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Set up a payment plan

Submit a contact form​

Please use our contact form to share your question or enquiry, and feel free to upload any relevant files that could help us assist you better

Submit a question or enquiry

Call us​​

One of our helpful team members will be available to help you with your request. If you need a translator, just let our customer service team know.

Call 0345 357 2401, we’re open Mon-Fri 8am-8pm, Sat 8am-2pm​

Our busiest period is Monday mornings (so you might want to avoid this time). We'll try to answer your call as soon as possible, but it can take longer at busy times.

Call wait time

Message us via Social Media

We're available Monday to Friday from 9am to 5pm.

WhatsApp​​

We're available to chat between 8am-6pm Monday to Friday.​

Click here using your mobile

Write to us

Affinity Water, Tamblin Way, Hatfield, Hertfordshire AL10 9EZ​

Moving home

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Tell us you're moving home
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Submit a meter reading
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Landlords & letting agents

Submit a contact form​

Please use our contact form to share your question or enquiry, and feel free to upload any relevant files that could help us assist you better

Submit a question or enquiry

Call us​​

One of our helpful team members will be available to help you with your request. If you need a translator, just let our customer service team know.

Call 0345 357 2401, we’re open Mon-Fri 8am-8pm, Sat 8am-2pm​

Our busiest period is Monday mornings (so you might want to avoid this time). We'll try to answer your call as soon as possible, but it can take longer at busy times.

Call wait times

Message us via Social Media

For help with any water supply issues, we're available every day from 8am to 6pm.

For account queries we're available Monday to Friday from 9am to 5pm.

WhatsApp​​

We're available to chat between 8am-6pm Monday to Friday.​

Click here using your mobile

Write to us

Affinity Water, Tamblin Way, Hatfield, Hertfordshire AL10 9EZ​

Payment plans

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Set up a Direct Debit
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Set up a payment plan
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Get financial support for your bill

Submit a contact form​

Please use our contact form to share your question or enquiry, and feel free to upload any relevant files that could help us assist you better

Submit a question or enquiry

Call us​​

One of our helpful team members will be available to help you with your request. If you need a translator, just let our customer service team know.

Call 0345 357 2401, we’re open Mon-Fri 8am-8pm, Sat 8am-2pm​

Our busiest period is Monday mornings (so you might want to avoid this time). We'll try to answer your call as soon as possible, but it can take longer at busy times.

Call wait times

Message us via Social Media

We're available Monday to Friday from 9am to 5pm.

WhatsApp​​

We're available to chat between 8am-6pm Monday to Friday.​

Click here using your mobile

Write to us

Affinity Water, Tamblin Way, Hatfield, Hertfordshire AL10 9EZ​

Financial support

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Apply for a reduced bill
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Apply for a bill cap scheme
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Debt support schemes
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Get help with wastewater charges
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Set up a payment plan
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Independent debt advice

Submit a contact form​

Please use our contact form to share your question or enquiry, and feel free to upload any relevant files that could help us assist you better

Submit a question or enquiry

Call us​​

One of our helpful team members will be available to help you with your request. If you need a translator, just let our customer service team know.

Call 0345 357 2401, we’re open Mon-Fri 8am-8pm, Sat 8am-2pm​

Our busiest period is Monday mornings (so you might want to avoid this time). We'll try to answer your call as soon as possible, but it can take longer at busy times.

Call wait times

Message us via Social Media

We're available Monday to Friday from 9am to 5pm.

WhatsApp​​

We're available to chat between 8am-6pm Monday to Friday.​

Click here using your mobile

Write to us

Affinity Water, Tamblin Way, Hatfield, Hertfordshire AL10 9EZ​

I have no water

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Find out why you don’t have water
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Check for any local incidents or planned works
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About low water pressure

Submit a contact form​

Please use our contact form to share your question or enquiry, and feel free to upload any relevant files that could help us assist you better

Submit a question or enquiry

Call us​​

One of our helpful team members will be available to help you with your request. If you need a translator, just let our customer service team know.

Our 24/7 emergency phone line is always available. Call us on 0345 357 2407

Call wait times

Message us via Social Media

For help with any water supply issues, we're available every day from 8am to 6pm.

WhatsApp​​

We're available to chat between 8am-6pm Monday to Friday.​

Click here using your mobile

Write to us

Affinity Water, Tamblin Way, Hatfield, Hertfordshire AL10 9EZ​

I have low water pressure

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Find out why you don’t have water
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Check for any local incidents or planned works
Icon

About low water pressure

Submit a contact form​

Please use our contact form to share your question or enquiry, and feel free to upload any relevant files that could help us assist you better

Submit a question or enquiry

Call us​​

One of our helpful team members will be available to help you. If you need a translator, just let our customer service team know.

Our 24/7 emergency phone line is always available. Call us on 0345 357 2407

Call wait times

Message us via Social Media

For help with any water supply issues, we're available every day from 8am to 6pm.

WhatsApp​​

We're available to chat between 8am-6pm Monday to Friday.​

Click here using your mobile

Write to us

Affinity Water, Tamblin Way, Hatfield, Hertfordshire AL10 9EZ​

I want to report a problem

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I’ve seen a water leak
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I’ve got no water
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I’ve got pressure issues
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Report faulty water equipment
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My water tastes or smells different
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I've seen someone misusing a hydrant

Submit a contact form​

Please use our contact form to share your question or enquiry, and feel free to upload any relevant files that could help us assist you better

Submit a question or enquiry

Call us​​

One of our helpful team members will be available to help you with your request. If you need a translator, just let our customer service team know.

Call 0345 357 2401, we’re open Mon-Fri 8am-8pm, Sat 8am-2pm​

Our busiest period is Monday mornings (so you might want to avoid this time). We'll try to answer your call as soon as possible, but it can take longer at busy times.

Call wait times

Message us via Social Media

For help with any water supply issues, we're available every day from 8am to 6pm.

WhatsApp​​

We're available to chat between 8am-6pm Monday to Friday.​

Click here using your mobile

Write to us

Affinity Water, Tamblin Way, Hatfield, Hertfordshire AL10 9EZ​

I want to report a leak

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Report a leak online
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Have you got a leak at home?
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Whose responsible for the water pipes?

Or you can give us call us​​

One of our helpful team members will be available to help you. If you need a translator, just let our customer service team know.

Our 24/7 emergency phone line is always available. Call us on 0345 357 2407​

Call wait times

I want a water meter

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Apply for a meter online
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Everything you need to know about water meters
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Submit a meter reading

Submit a contact form​

Please use our contact form to share your question or enquiry, and feel free to upload any relevant files that could help us assist you better

Submit a question or enquiry

Call us​​

One of our helpful team members will be available to help you with your request. If you need a translator, just let our customer service team know.

Call 0345 357 2401, we’re open Mon-Fri 8am-8pm, Sat 8am-2pm​

Our busiest period is Monday mornings (so you might want to avoid this time). We'll try to answer your call as soon as possible, but it can take longer at busy times.

Call wait times

Message us via Social Media

For help with any water supply issues, we're available every day from 8am to 6pm.

For account queries we're available Monday to Friday from 9am to 5pm.

WhatsApp​​

We're available to chat between 8am-6pm Monday to Friday.​

Click here using your mobile

Write to us

Affinity Water, Tamblin Way, Hatfield, Hertfordshire AL10 9EZ​

I want to notify you of a bereavement

We’re very sorry to hear of your loss.  We know it can be a difficult time, so we want to keep it as simple as possible.

Please select a contact option below that suits you .

Online form

Please fill out our online form to notify us of a bereavement

Notify us online

Call us

Our team are here to guide you through the process.If you need a translator, just let our customer service team know.

Call us Monday to Friday from 8am to 8pm, Saturday from 8am to 2pm. 0345 359 5929

Message us via Social Media

We're available Monday to Friday from 9am to 5pm.

WhatsApp​​

We're available to chat between 8am-6pm Monday to Friday.​

Click here using your mobile

Write to us

Affinity Water, Tamblin Way, Hatfield, Hertfordshire AL10 9EZ

I'm building or developing a home or premise

Online - Log in and fill out the enquiry form in My Developments.

Webchat - Log into My Developments to speak to us on webchat. Open 9am-4pm, Monday to Friday.

Call  - 0345 357 2428, Monday to Thursday 8:30am - 5:00pm, Friday 8:30am - 4:30pm (Calls are recorded for training and monitoring purposes)

Email - dx@affinitywater.co.uk

Post - Development Experience, Affinity Water Ltd, Tamblin Way, Hatfield, Herts AL10 9EZ.

More details on our Development Experience page

Something else

Submit a contact form​

Please use our contact form to share your question or enquiry, and feel free to upload any relevant files that could help us assist you better

Submit a question or enquiry

Call us​​

One of our helpful team members will be available to help you with your request. If you need a translator, just let our customer service team know.

Call 0345 357 2401, we’re open Mon-Fri 8am-8pm, Sat 8am-2pm​

Our busiest period is Monday mornings (so you might want to avoid this time). We'll try to answer your call as soon as possible, but it can take longer at busy times.

Call wait times

Message us via Social Media

For help with any water supply issues, we're available every day from 8am to 6pm.

For account queries we're available Monday to Friday from 9am to 5pm.

WhatsApp​​

We're available to chat between 8am-6pm Monday to Friday.​

Click here using your mobile

Write to us

Affinity Water, Tamblin Way, Hatfield, Hertfordshire AL10 9EZ​

Priority Services

Get in touch with us in a way that suit your needs

We offer several ways to contact us, so you can choose the option that works best for you.

Translation service: If you need to speak to us in another language, when you call just let our customer team know.

British Sign Language: Contact us using a BSL video interpreter

Alternative bill formats: We can provide bills and other printed communications in Braille, large print, or on CD. To sign up for this service, apply for our Priority Service Register.

Sign up for Priority Services
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Manage your account online with My Account
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Make a complaint or view our procedure
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