Contact us

Helpful information on our website

If you need help understanding your bill and what the charges mean, visit our explanation page for more information.

Online form

Please fill out our online form to ask a question or make an enquiry and our expert teams will get back to you.

Give us a call

Our team are here to help. Call us Monday to Friday from 8am to 8pm, Saturday from 8am to 2pm.

If you need a translator to speak with us in another language, just let us know.

• Metered customers: 0345 357 2401
• Unmetered customers: 0345 357 2402

Message us via Social Media

For help with any water supply issues, we're available every day from 8am to 6pm.

For account queries we're available Monday to Friday from 9am to 5pm.

• Twitter
• Facebook

Write to us

Affinity Water, Tamblin Way, Hatfield, Hertfordshire AL10 9EZ

Paying my bill

We have many payment options to suit your needs:

• Set up a Direct Debit
• Pay online 
• Set up a payment plan
• Get help with paying your bill

Online form

Please fill out our online form to ask a question or make an enquiry and our expert teams will get back to you.

Give us a call

Our team are here to help. Call us Monday to Friday from 8am to 8pm, Saturday from 8am to 2pm.

If you need a translator to speak with us in another language, just let us know.

• Metered customers: 0345 357 2401
• Unmetered customers: 0345 357 2402

Message us via Social Media

For help with any water supply issues, we're available every day from 8am to 6pm.

For account queries we're available Monday to Friday from 9am to 5pm.

• Twitter
• Facebook

Write to us

Affinity Water, Tamblin Way, Hatfield, Hertfordshire AL10 9EZ

Moving home

You can let us know you're moving online. It'll only take 5 minutes!

Online form

Please fill out our online form to ask a question or make an enquiry and our expert teams will get back to you.

Give us a call

Our team are here to help. Call us Monday to Friday from 8am to 8pm, Saturday from 8am to 2pm.

If you need a translator to speak with us in another language, just let us know.

• Metered customers: 0345 357 2401
• Unmetered customers: 0345 357 2402

Message us via Social Media

For help with any water supply issues, we're available every day from 8am to 6pm.

For account queries we're available Monday to Friday from 9am to 5pm.

• Twitter
• Facebook

Write to us

Affinity Water, Tamblin Way, Hatfield, Hertfordshire AL10 9EZ

Payment plans

We offer flexible payment plans to suit your needs:

• Set up a Direct Debit in My Account
• Set up a payment plan

Online form

Please fill out our online form to ask a question or make an enquiry and our expert teams will get back to you.

Give us a call

Our team are here to help. Call us Monday to Friday from 8am to 8pm, Saturday from 8am to 2pm.

If you need a translator to speak with us in another language, just let us know.

• Metered customers: 0345 357 2401
• Unmetered customers: 0345 357 2402

Message us via Social Media

For help with any water supply issues, we're available every day from 8am to 6pm.

For account queries we're available Monday to Friday from 9am to 5pm.

• Twitter
• Facebook

Write to us

Affinity Water, Tamblin Way, Hatfield, Hertfordshire AL10 9EZ

Financial support

If you're having trouble paying, we're many ways we can help:

• Apply for a reduced bill
• Apply for a bill cap scheme
• Debt support schemes
• Get help with wastewater charges
• Set up a payment plan

Online form

Please fill out our online form to ask a question or make an enquiry and our expert teams will get back to you.

Give us a call

Our team are here to help. Call us Monday to Friday from 8am to 8pm, Saturday from 8am to 2pm.

If you need a translator to speak with us in another language, just let us know.

• Metered customers: 0345 357 2401
• Unmetered customers: 0345 357 2402

Message us via Social Media

For help with any water supply issues, we're available every day from 8am to 6pm.

For account queries we're available Monday to Friday from 9am to 5pm.

• Twitter
• Facebook

Write to us

Affinity Water, Tamblin Way, Hatfield, Hertfordshire AL10 9EZ

I have no water

Use our handy checklist to find out why you don’t have any water 

Give us a call

One of our team members will be available to help you with your request. Our emergency phone line for no water is open 24/7 0345 357 2407

If you need a translator, just let our customer service team know.

I have low water pressure

For info on low pressure and what to do if you're experiencing issues

Give us a call

One of our team members will be available to help you with your request. Our emergency phone line for no water is open 24/7 0345 357 2407

If you need a translator, just let our customer service team know.

I want to report a problem

• I’ve got no water
• I’ve got pressure issues
• Report faulty water equipment
• I've seen someone misusing a hydrant
• My water tastes or smells different

Give us a call

One of our team members will be available to help you with your request. Our phone lines are open: Mon-Fri 8am-8pm Sat 8am-2pm 0345 357 2401

If you need a translator, just let our customer service team know.

I want to report a leak

Give us a call

One of our team members will be available to help you with your request. Our emergency phone line for leaks is open 24/7 0345 357 2407

If you need a translator, just let our customer service team know.

I want a water meter

You can apply for a water meter online

Online form

Please fill out our online form to ask a question or make an enquiry and our expert teams will get back to you.

Give us a call

Our team are here to help. Call us Monday to Friday from 8am to 8pm, Saturday from 8am to 2pm.

If you need a translator to speak with us in another language, just let us know.

• Metered customers: 0345 357 2401
• Unmetered customers: 0345 357 2402

Message us via Social Media

For help with any water supply issues, we're available every day from 8am to 6pm.

For account queries we're available Monday to Friday from 9am to 5pm.

• Twitter
• Facebook

Write to us

Affinity Water, Tamblin Way, Hatfield, Hertfordshire AL10 9EZ

I want to notify you of a bereavement

We’re very sorry to hear of your loss.  We know it can be a difficult time, so we want to keep it as simple as possible.

Please select a contact option below that suits you to tell us of the bereavement.

Online form

Please fill out our online form to notify us of a bereavement

Give us a call

Our team are here to guide you through the process. Call us Monday to Friday from 8am to 8pm, Saturday from 8am to 2pm. 0345 359 5929

If you need a translator, just let our customer service team know.

Message us via Social Media

We're available Monday to Friday from 9am to 5pm.

• Twitter
• Facebook

Write to us

Affinity Water, Tamblin Way, Hatfield, Hertfordshire AL10 9EZ

I'm building or developing a home or premise

Online - Log in and fill out the enquiry form in My Developments.

Webchat - Log into My Developments to speak to us on webchat. Open 9am-4pm, Monday to Friday.

Call  - 0345 357 2428, Monday to Thursday 8:30am - 5:00pm, Friday 8:30am - 4:30pm (Calls are recorded for training and monitoring purposes)

Email - dx@affinitywater.co.uk

Post - Development Experience, Affinity Water Ltd, Tamblin Way, Hatfield, Herts AL10 9EZ.

Something else

Online form

Please fill out our online form to ask a question or make an enquiry and our expert teams will get back to you.

Give us a call

Our team are here to help. Call us Monday to Friday from 8am to 8pm, Saturday from 8am to 2pm.

If you need a translator to speak with us in another language, just let us know.

• Metered customers: 0345 357 2401
• Unmetered customers: 0345 357 2402

Message us via Social Media

For help with any water supply issues, we're available every day from 8am to 6pm.

For account queries we're available Monday to Friday from 9am to 5pm.

• Twitter
• Facebook

Write to us

Affinity Water, Tamblin Way, Hatfield, Hertfordshire AL10 9EZ