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Codes for Adoption

What are codes for adoption?

The Water Act 2014 introduced changes to the Water Industry Act 1991 (WIA91) requiring Ofwat to issue statutory codes for adoption agreements. These are the agreements that developers or self-lay providers (SLPs) enter into when they want an appointed water or sewerage company to take over responsibility for infrastructure they have constructed. They are the agreements entered into under section 51A WIA91 for water infrastructure, and under section 104 WIA91 for sewerage infrastructure.

The water code documentation was approved by Ofwat in September 2020. The approved set of documents can be found here

When do they come into force?

The new water codes for adoption went live in January 2021. To comply with these codes, water companies are required to publish a number of documents and procedures, all of which can be found below.

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As part of the water codes for adoption, companies should provide information relating to complaints procedures and redress schemes. These can be found below. However, in addition, we understand that the new codes for adoption may mean you have some queries. We are happy to respond to all questions individually and also share our responses with all customers on our website.

Please email us any questions you may have.