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New customer? Start here.
Save time and manage your account online
With My Account you can view your balance, get instant statements, update your details and more whenever you choose
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Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
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Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
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What's your Water Footprint?
Find out how, and where, you use the most water in your home and discover easy ways to start water saving.
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You are here : At Home > Moving home > New customer
There's a few pieces of information you'll need to tell us about your move. Having these to hand will help you submit your move quickly so you can get back to the rest of your day. We'll take care of the rest.
Here's a step-by-step guide on how to read your meter
Just so you know
Once you've submitted your move details to us, we'll update your account as soon as we can. In most cases you'll see the changes in your account later today, and we'll email or post your bill to you within the next few days.
If you'd prefer to wait until closer to your move date to submit a meter read or receive your bill, that's fine, you can come back later to give us your move details.
Frequently asked questions
I want to know about leaks
Will I save on a meter?
What are Assessed Charges?
I need to find my external stoptap
My meter has been fitted, what happens next?
I want to replace my mains water pipe
Can I have a summary of charges?
How can I find out who is my water company?
My water is due to go off, but I can't manage without water.
I need a plumber