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There are a few pieces of information you'll need to tell us about your move.

Having these to hand will help you submit your move quickly so you can get back to the rest of your day. We'll take care of the rest.

Step 1: Checklist

What you'll need

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  • The date you're moving into your new home: You can tell us up to 30 days before you move in.
  • Your new address​: Including the postcode
  • Contact details​: Your mobile number and email address, so we can set you up and contact you about your account
  • Your bank details: If you want to set up Direct Debit payments​
  • A meter read (if you have one)​: If your new home has a meter and you've already moved in, you can give us a read, otherwise we'll estimate the reading for you.

Here's a step-by-step guide on how to read your meter​

Step 2: Check if your new home is in our area.

Just so you know

Once you've submitted your move details to us, we'll update your account as soon as we can. In most cases you'll see the changes in your account later today, and we'll email or post your bill to you within the next few days.

If you'd prefer to wait until closer to your move date to submit a meter read or receive your bill, that's fine, you can come back later to give us your move details.

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