View all current alerts (4)
New customer? Start here.
Save time and manage your account online
With My Account you can view your balance, get instant statements, update your details and more whenever you choose
Register/ Log in
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
What's your Water Footprint?
Find out how, and where, you use the most water in your home and discover easy ways to start water saving.
Take the quiz
You are here : At Home > Useful Information
Below are a list of links to our online forms and helpful advice.
If you would like any of the information in large print, braille or audio. Please call us on 0345 357 2406 or complete our priority services form.
We know how important it is to have the right level of service and how frustrating it can be to wait for a response to your complaint. This is why we have pledged to get back to all our customers within 2 working days by 2025.
We’ll keep you updated monthly with our performance as we head towards this target.
Last month, we got back to our customers within 2 working days.
We’ll always try and provide you with the best possible service. If we fall short of the standards we set ourselves, we’ll make sure we put it right.
View our Guaranteed Standards (PDF 345KB) >
Frequently asked questions
I want to know about leaks
Will I save on a meter?
What are Assessed Charges?
I need to find my external stoptap
My meter has been fitted, what happens next?
I want to replace my mains water pipe
Can I have a summary of charges?
How can I find out who is my water company?
My water is due to go off, but I can't manage without water.
I need a plumber
For customers who require urgent assistance during an incident. Please register for priority services so we can assist you in an emergency.
Find out the ways you can submit your meter reading.
Tell us about a leak you have seen in our supply area