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The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
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View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
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Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
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FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
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You are here : At Home > Useful links
Below are a list of useful links to our online forms and helpful advice.
If you would like any of the information in large print, braille or audio. Please call us on 0345 357 2406 or complete our priority services form.
Frequently asked questions
I have a high metered bill
I need help paying my bill
Where can I find my customer number?
If I change to paperless bills, what happens if I need a bill as proof of address?
What are Assessed Charges?
Can I get a copy of my bill?
Can I have a summary of charges?
I have a meter, how often will I be billed?
What is a non metered bill?
What is the Low Income Fixed Tariff
For customers who require urgent assistance during an incident. Please register for priority services so we can assist you in an emergency.
Find out the ways you can submit your meter reading.
Tell us about a leak you have seen in our supply area
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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