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To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
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You are here : At Home > Useful links
Below are a list of useful links to our online forms and helpful advice.
If you would like any of the information in large print, braille or audio. Please call us on 0345 357 2406 or complete our priority services form.
We know how important it is to have the right level of service and how frustrating it can be to wait for a response to your complaint. This is why we have pledged to get back to all our customers within 2 working days by 2025.
We’ll keep you updated monthly with our performance as we head towards this target.
Last month, we got back to our customers within 2 working days.
We’ll always try and provide you with the best possible service. If we fall short of the standards we set ourselves, we’ll make sure we put it right.
View our Guaranteed Standards (PDF 613KB) >
Frequently asked questions
I am moving house, what do I need to do?
What is the Low Income Fixed Tariff
Will I save on a meter?
Do I have to have a meter?
What are fixed charges?
How can I pay my bill?
How can I report a water leak?
Can I pay monthly?
Can I add or remove someone from my account?
How do I cancel my Direct Debit?
For customers who require urgent assistance during an incident. Please register for priority services so we can assist you in an emergency.
Find out the ways you can submit your meter reading.
Tell us about a leak you have seen in our supply area
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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