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How we helped customers who had problems paying

If you're having trouble paying your water bill, please don’t worry, we’re here to help. Read how we helped customers who had problems paying, and if you can relate to their story, please get in touch.

Hayley is worried about the rising cost of living


Julie is behind with her water bill


Anna recently lost her job


Tamara doesn't know what help is available


Dan is struggling to budget


Josh struggles with his mental health


Chat to us via WhatsAppWhatsApp Logo

Click the button below to chat to us or add our number 07745659300 to your phone (WhatsApp text messaging only).

We are available to chat between 8am-6pm Monday to Friday.

If you have your customer number to hand this helps us get your enquiry sorted more quickly. You can find this at the top of your bill, on your bill reminder or by logging in to My Account.

Priority services

For customers who require urgent assistance during an incident. Please register for priority services so we can assist you in an emergency.

Priority services Register

Independent advice

We have listed a number of charities and organisations who specialise in aid for people living with disabilities.

Independent advice

You may be eligible for benefits

Use a benefits calculator to see what you're entitled to

Use a benefits calculator to see what you're entitled to