How we helped customers who had problems paying

If you're having trouble paying your water bill, please don’t worry, we’re here to help. Read how we helped customers who had problems paying, and if you can relate to their story, please get in touch.

Chat to us via WhatsApp

Click the button below to chat to us or add our number 07745659300 to your phone (WhatsApp text messaging only).

We are available to chat between 8am-6pm Monday to Friday.

If you have your customer number to hand this helps us get your enquiry sorted more quickly. You can find this at the top of your bill, on your bill reminder or by logging in to My Account.

• click here using your mobile