How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > Moving home > Landlords and letting agents
We want to make it as easy as possible for Landlords and Letting Agents to let us know about changes to tenants in their properties.
You can manage your properties using My Account or the Landlord Tenant Address Portal (Landlord TAP). Landlord TAP is service provided by Water UK where you can manage multiple properties, and it automatically informs the relevant water company. You can bulk upload large volumes of properties and multiple users from a single organisation can access the portal.
Manage a small number of properties (up to 10) – register/login to My Account >
Manage a large number of properties (10 +) – register/login to Landlord TAP >
You have an account for your property, and manage a tenanted property – upgrade your My Account >
Frequently asked questions
Here are some of our commonly asked questions
Will I save on a meter?
Can I add or remove someone from my account?
How do I cancel my Direct Debit?
How can I pay my bill?
What is the Low Income Fixed Tariff
I need help paying my bill
Can I pay monthly?
I am moving house, what do I need to do?
Do I have to pay a bill for a empty home?
Do I have to have a meter?
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch