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You are here : At Home > Moving home > Landlords and letting agents
We want to make it as easy as possible for Landlords and Letting Agents to let us know about changes to tenants in their properties.
You can manage your properties using My Account or the Landlord Tenant Address Portal (Landlord TAP). Landlord TAP is service provided by Water UK where you can manage multiple properties, and it automatically informs the relevant water company. You can bulk upload large volumes of properties and multiple users from a single organisation can access the portal.
Manage a small number of properties (up to 10) – register/login to My Account >
Manage a large number of properties (10 +) – register/login to Landlord TAP >
You have an account for your property, and manage a tenanted property – upgrade your My Account >
Frequently asked questions
Here are some of our commonly asked questions
Can I add or remove someone from my account?
Will I save on a meter?
How do I cancel my Direct Debit?
I am moving house, what do I need to do?
Can I pay monthly?
What is the Low Income Fixed Tariff
I need help paying my bill
How can I pay my bill?
Do I have to pay a bill for a empty home?
How can I change my details?
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