How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Customer Challenge Group
Our independent Customer Challenge Group advise, challenge and support us in development of our plans to ensure they reflect customer's priorities.
More about the CCG
Community Engagement Fund
Our Community Engagement Fund supports charities and community groups with funding for projects.
River Lea restoration
Find out about the improvements we have made to the River Lea at Manor Park over the summer.
Investor Relations, Finance Department
Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
Our business plan
Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.
View our plan
See the latest Annual financial reports and investor updates.
View our reports
Are you a supplier based in our supply area? We work to encourage the best possible participation in our procurement process.
View our tenders
Hello. Sign in.
Our business plan for 2020 to 2025
At the core of our business and this Plan, is our vision to be the UK’s leading community-focused water company.
Learn more about our vision
Working with the environment
We work with our communities, regulators and government to manage the effect of taking water from sensitive habitats and to maintain flows in local rivers.
Find out more
Find out how we are helping
Take a look at our business plan for 2020 to 2025
Our plan to supply enough water to meet demand over the next 25 years.
Water resources management plan
All about our financial results and operational performance
How we are helping the environment
We are a community-focused organisation
Join our talented and diverse team
03 December 19
We’re proud to announce that we’ve been awarded a Green Apple for our partnership approach to biodiversity management. } read on
At the start of November, BSI undertook an audit for Inclusive Service Provision Standard. We are one of only two water companies who hold this certification. } read on
20 November 19
We are urging households to check water pipes in lofts and gardens are properly insulated so they don’t freeze, which can lead to leaks and damage when they thaw.
} read on
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch