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Friday 8:30am - 4:30pm.
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You can submit an enquiry for a disconnection of service using our application form, please complete the sections relevant to your development.
We aim to provide you with a cost advice within 28 calendar days of receiving your application.
Submit your application.
We confirm we received everything.
3. Design, survey cost
We work on the design, survey and cost.
4. Cost advice
We send you cost advice.
You decide if you want to proceed.
1. Accept design
To proceed, you will need to accept the design that we have issued.
2. Ready for disconnection
Contact us when you are ready for the disconnection.
3. Planning team
Your application is passed to our planning team.
1. Application review
Our planning team checks your application details.
2. Propose a disconnection date
We call you to propose a disconnection date.
3. Works permit requested
If required we apply for a work permit.
4. Review permit conditions
We review the work permit conditions.
5. Confirm date
We will confirm the disconnection date.
1. Site visit
We may visit the site before disconnection.
2. Team arrives
Our team arrives on site to start work.
Meter and boundary box is removed. Supply pipe capped.
If required we will return to carry out a reinstatement.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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