Live Service Alerts (5)
Interruption to your water supply - St.Albans - AL1
Interruption to your water supply - St.Albans - AL4 - AL5
Interruption to your water supply - Luton - LU2
Interruption to your water supply - Hertford - SG13
Interruption to your water supply - Northwood - HA6
You can submit an enquiry for a disconnection of service using our application form, please complete the sections relevant to your development.
Application
1. Application
Submit your application.
2. Confirmation
We confirm we received everything.
3. Design & survey
We work on the design & survey.
4. Confirmation
We send you confirmation of works.
5. Proceed?
You decide if you want to proceed.
Request your disconnection
1. Accept design
To proceed, you will need to accept the design that we have issued.
2. Ready for disconnection
Contact us when you're ready for the disconnection.
3. Planning team
Your application is passed to our planning team.
Planning
1. Application review
Our planning team checks your installation details.
2. Propose an installation date
We call you to propose an installation date.
3. Notify your retailer
Notify retailer of the connection date.
4. Works permit and conditions reviewed
We review the works permit and conditions.
5. Confirm date
We will confirm the installation date.
Disconnection
1. Site visit
We may visit the site before disconnection.
2. Team arrives
Our team arrives on site to start work.
3. Disconnection
Meter and boundary box is removed. Supply pipe capped.
4. Reinstatement
If required we will return to carry out a reinstatement.