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Our commitment to sustainability

Sustainability is at the very heart of our activities and plans. To enhance sustainability within our activities, we use environmental, social and governance (ESG) themes to help us understand both the risk and opportunities to add value.

Why is it important to be sustainable?

Water is a precious resource, and the demand for water is increasing. The area that we supply has been classed as “water-stressed”. As a result, it’s increasingly important for us to act sustainably so that we can:

  • Help protect the environment
  • Ensure a reliable water supply

What is ESG?

ESG stands for Environmental, Social and Governance. It helps measure how well a company takes care of the environment, treats people fairly, and makes good decisions. It’s essential to how we deliver on our purpose, which is to provide high-quality drinking water while taking care of the environment for our communities now and in the future. We want to deliver value through our environmental activities and the services we provide, which is why we use ESG to embed sustainability in everything we do.

How does ESG help us?

ESG themes are integrated into the way we operate our business and the way we monitor our performance. They help us take a holistic approach to measure the long-term value of our activities.


Find out what we're doing for the environment


Climate change

Find out more about how we're tackling climate change

Climate change

Reducing abstraction

How we're reducing the amount of water we take from the environment

Reducing abstraction


Find out about the multi-capitals approach we take for our business



How we're enhancing biodiversity to protect species and habitats


Catchment management

Learn what a catchment is and the projects we're carrying out

Catchment management

Our journey to net-zero

Find out what net-zero is and take a look at our roadmap to 2035

Net Zero

Our water resources

Take a look at our water resource position

Water resources

Restoring our rivers

Take a look at our river restoration projects

River restoration