We’re the largest water-only supplier in the UK, and we’re committed to delivering a high-quality water service to all our customers.
We provide an average of 950 million litres of water each day to a population of more than 3.9 million people in parts of Bedfordshire, Berkshire, Buckinghamshire, Essex, Hertfordshire, Surrey, the London Boroughs of Harrow and Hillingdon, and parts of the London Boroughs of Barnet, Brent, Ealing, and Enfield. We also supply water to the Tendring peninsula in Essex and the Folkestone and Dover areas of Kent.
Our Standards: Our commitment to you
We’re dedicated to providing you with the best possible service. If we fall short of the standards we've set, we will ensure that we make it right.