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You are here : At Home > Billing > Notifying us of a bereavement
We’re very sorry to hear of your loss.
We know it can be a difficult time, so we want to keep it as simple as possible.
Please complete the form to tell us about the death of someone named on the bill, and we'll do the rest.
To make the process as quick and easy as possible, please ensure you have the following information readily available:
If you'd rather speak to a member of our team, you can also call us on: 0345 357 2401
Fields marked with * are mandatory.
Please give your name and telephone number or, if appropriate, the name and telephone number of the person we should talk to if we have any queries.
We need to know what is happening at the property regarding future water use. If the property is not occupied but you still require water, for decorating or cleaning for example, you will need to tell us who is going to be responsible for paying any future bills.
Please use the space at the bottom of the page to explain further.
Where properties were occupied jointly but only one name was on the bill, please enter the date of death.
We understand the property may be for sale, have reverted to the landlord, be awaiting probate or redevelopment etc. Please try to give us all the relevant information.
Please use this space to tell us more about the account, the property or anything else we need to know to make the necessary changes. You can also use this space if you have any questions about the account concerned or water supply.
Please don't enter any bank details or any sensitive data.
This form will go to a dedicated team who will take the necessary action. If you need assistance or to tell us about something different, please Contact us (opens in a new tab/window).
Frequently asked questions
The account holder has passed away
How can I amend or cancel my Direct Debit?
Can I add or remove someone from my account?
How can I change my details?
Where can I find my customer number?
I am moving house, what do I need to do?
Can I get a copy of my bill?
Do I have to pay a bill for a empty home?
How do you calculate my bill?
How often am I billed?