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We’re very sorry to hear of your loss. 

We know it can be a difficult time, so we want to keep it as simple as possible.

Please complete the form to tell us about the death of someone named on the bill, and we'll do the rest.

To make the process as quick and easy as possible, please ensure you have the following information readily available: 

  • Details of the deceased, including name, address and date of death
  • Name and address of executor or person who is legally looking after the affairs of the deceased
  • Affinity Water customer number (if available)
  • A meter reading (if the property has a meter fitted)
  • Whether the property was owned or rented

For more information and advice, view our Bereavement Policy.

Fields marked with * are mandatory.

Contact details

Please give your name and telephone number or, if appropriate, the name and telephone number of the person we should talk to if we have any queries. 

About the deceased

Future water use

We need to know what is happening at the property regarding future water use. If the property is not occupied but you still require water, for decorating or cleaning for example, you will need to tell us who is going to be responsible for paying any future bills.

Please use the space at the bottom of the page to explain further.

1. Water required

Where properties were occupied jointly but only one name was on the bill, please enter the date of death.

2. Water not required

We understand the property may be for sale, have reverted to the landlord, be awaiting probate or redevelopment etc. Please try to give us all the relevant information.

Any other information

This form will go to a dedicated team who will take the necessary action. If you need assistance or to tell us about something different, please Contact us (opens in a new tab/window).


Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area. Read our full privacy policy.

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