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You are here : At Home > Billing > Notifying us of a bereavement
We’re very sorry to hear of your loss.
We know it can be a difficult time, so we want to keep it as simple as possible.
Please complete the form to tell us about the death of someone named on the bill, and we'll do the rest.
Fields marked with * are mandatory.
Please give your name and telephone number or, if appropriate, the name and telephone number of the person we should talk to if we have any queries.
If appropriate, please give an alternative address for correspondence.
We need to know what is happening at the property regarding future water use. If the property is not occupied but you still require water, for decorating or cleaning for example, you will need to tell us who is going to responsible for paying any future bills.
Please use the space at the bottom of the page to explain further.
Where properties were occupied jointly but only one name was on the bill, please enter the date of death.
We understand the property may be for sale, have reverted to the landlord, be awaiting probate or redevelopment etc. Please try to give us all the relevant information.
Please use this space to tell us more about the account, the property or anything else we need to know to make the necessary changes. You can also use this space if you have any questions about the account concerned or water supply.
Please don't enter any bank details or any sensitive data.
This form will go to a dedicated team who will take the necessary action. If you need assistance or to tell us about something different, please Contact us (opens in a new tab/window).
Frequently asked questions
The account holder has passed away
How can I amend my Direct Debit?
Can I add or remove someone from my account?
How can I change my details?
Where can I find my customer number?
If I change to paperless bills, what happens if I need a bill as proof of address?
I have a high metered bill
What is the Low Income Fixed Tariff
I need help paying my bill
Can I pay monthly?
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