View all current alerts (2)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > Billing > Notifying us of a bereavement
We’re very sorry to hear of your loss.
We know it can be a difficult time, so we want to keep it as simple as possible.
Please complete the form to tell us about the death of someone named on the bill, and we'll do the rest.
Fields marked with * are mandatory.
Please give your name and telephone number or, if appropriate, the name and telephone number of the person we should talk to if we have any queries.
If appropriate, please give an alternative address for correspondence.
We need to know what is happening at the property regarding future water use. If the property is not occupied but you still require water, for decorating or cleaning for example, you will need to tell us who is going to responsible for paying any future bills.
Please use the space at the bottom of the page to explain further.
Where properties were occupied jointly but only one name was on the bill, please enter the date of death.
We understand the property may be for sale, have reverted to the landlord, be awaiting probate or redevelopment etc. Please try to give us all the relevant information.
Please use this space to tell us more about the account, the property or anything else we need to know to make the necessary changes. You can also use this space if you have any questions about the account concerned or water supply.
Please don't enter any bank details or any sensitive data.
This form will go to a dedicated team who will take the necessary action. If you need assistance or to tell us about something different, please Contact us (opens in a new tab/window).
Frequently asked questions
The account holder has passed away
Can I add or remove someone from my account?
How can I amend my Direct Debit?
I am moving house, what do I need to do?
How can I change my details?
Where can I find my customer number?
If I change to paperless bills, what happens if I need a bill as proof of address?
I have a high metered bill
I need help paying my bill
What is the Low Income Fixed Tariff
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch