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You are here : At Home > Billing > Notifying us of a bereavement

Notifying us of a bereavement

We’re very sorry to hear of your loss. 

We know it can be a difficult time, so we want to keep it as simple as possible.

Please complete the form to tell us about the death of someone named on the bill, and we'll do the rest.

Fields marked with * are mandatory.

Contact details

Please give your name and telephone number or, if appropriate, the name and telephone number of the person we should talk to if we have any queries. 

Name of contact *
Relationship to the deceased *
Contact telephone number
Alternate contact number
e.g. your mobile number
Email address *

If appropriate, please give an alternative address for correspondence.

Alternate address

About the deceased

Name of deceased *
Address of property including postcode *
Date of death

Future water use

We need to know what is happening at the property regarding future water use. If the property is not occupied but you still require water, for decorating or cleaning for example, you will need to tell us who is going to responsible for paying any future bills.

Please use the space at the bottom of the page to explain further.

Is water still required at the property? *

1. Water required

If water is still required what name(s) should appear on the bill?
Is the person named above living at the property?
If applicable, please provide the date when they will/did become responsible or occupation began?

Where properties were occupied jointly but only one name was on the bill, please enter the date of death.

2. Water not required

If water is not required, please tell us what is happening to the property.

We understand the property may be for sale, have reverted to the landlord, be awaiting probate or redevelopment etc. Please try to give us all the relevant information.

Properties in probate or part of an estate

If the property forms part of the deceased's estate, please give the name and full address of the executor for any refunds or closing bills.
Please tell us who is the beneficiary/responsible for the water account. This will be the name we will use on correspondence about past billing or the cheque, if a refund is due. *

Any other information

Please use this space to tell us more about the account, the property or anything else we need to know to make the necessary changes. You can also use this space if you have any questions about the account concerned or water supply.

Please don't enter any bank details or any sensitive data.

Any other information

This form will go to a dedicated team who will take the necessary action. If you need assistance or to tell us about something different, please Contact us (opens in a new tab/window).

If you want to send any documents or certificates, please use the browse and upload buttons (max file size 3mb).

Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area. Read our full privacy policy.

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