Notifying us of a bereavement

We’re very sorry to hear of your loss.

We know it can be a difficult time, so we want to keep it as simple as possible.

Please complete the form to tell us about the death of someone named on the bill, and we'll do the rest.

To make the process as quick and easy as possible, please ensure you have the following information readily available:

Details of the deceased, including name, address and date of death
Name and address of executor or person who is legally looking after the affairs of the deceased
Affinity Water customer number (if available)
A meter reading (if the property has a meter fitted)
Whether the property was owned or rented

If you'd rather speak to a member of our team, you can also call us on: 0345 357 2401

Fields marked with * are mandatory.

Contact details
Please give your name and telephone number or, if appropriate, the name and telephone number of the person we should talk to if we have any queries.
Name of contact *
Relationship to the deceased *
Contact telephone number
Alternate contact number e.g. your mobile number
Email address *

If appropriate, please give an alternative address for correspondence.

About the deceased
Name of deceased *
Customer number if available (e.g. 1234567-8)
Address of property including postcode *
Date of death
Is the property solely/jointly occupied? *
If the property is jointly occupied, is the other occupier named on the account?

Future water use
We need to know what is happening at the property regarding future water use. If the property is not occupied but you still require water, for decorating or cleaning for example, you will need to tell us who is going to be responsible for paying any future bills. Please use the space at the bottom of the page to explain further.
Is water still required at the property? *
Is the property owned/rented by the deceased? *
Please provide a meter reading, if the property is metered
1. Water required
If water is still required what name(s) should appear on the bill?
Is the person named above living at the property?	YesNo
If applicable, please provide the date when they will/did become responsible or occupation began?
Where properties were occupied jointly but only one name was on the bill, please enter the date of death.
2. Water not required
If water is not required, please tell us what is happening to the property. (Enter N/A if water is required as above) *
We understand the property may be for sale, have reverted to the landlord, be awaiting probate or redevelopment etc. Please try to give us all the relevant information.

Any other information
Please use this space to tell us more about the account, the property or anything else we need to know to make the necessary changes. You can also use this space if you have any questions about the account concerned or water supply. Please don't enter any bank details or any sensitive data.
This form will go to a dedicated team who will take the necessary action. If you need assistance or to tell us about something different, please Contact us (opens in a new tab/window).
If you want to send any documents or certificates, please use the browse and upload buttons (max file size 3mb).
Additional documents (max file size 3mb).
Additional documents (max file size 3mb).

Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area. Read our full privacy policy.

Frequently asked questions

The account holder has passed away

How can I amend or cancel my Direct Debit?

Can I add or remove someone from my account?

How can I change my details?

Where can I find my customer number?

I am moving house, what do I need to do?

Can I get a copy of my bill?

Do I have to pay a bill for a empty home?

How do you calculate my bill?

How often am I billed?