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Wholesale Operational Service Desk

A dedicated, primary point of contact for all Retailer enquires and services.

0345 350 3677

Monday to Friday 8:30am - 5:00pm

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Latest customer alerts

If there is an incident below affecting you, you can receive updates of what is happening via text message. To the left is a green box, select the incident you want to receive updates on, enter your mobile number and click receive updates. We will only use your number to update you on this incident.

SMS alert updates

Note: Messages sent between 0800 & 2200.

Mobile Number:

Reported Alert:

For water supply emergencies 24/7

If you are affected by any of the below please let us know as soon as possible:

  • Broken Apparatus
  • Loss of supply
  • Operational Incidents
  • Water disruption
  • Water pressure
  • Water quality problem

If you are a business or retailer please call 0345 357 2407.

Please do not email, in an emergency as we want to be able to help you as quickly as possible.

Report a leak

Call - 0800 376 5325 open 24/7

Tweet - #leakspotters

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