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Wholesale Operational Service Desk
A dedicated, primary point of contact for all Retailer enquires and services.
0345 350 3677
Monday to Friday 8:30am - 5:00pm
To find out more about how we charge you for the supply of water and other services, view our charges schemes.
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We will send you a notification to your nominated email address when we add new long term or short term planned works. Details of upcoming works and current works are published below.
Enter your postcode into the below checker to see if there are any works happening in your area.
If you have a water supply problem, view the latest alerts below.
If your area is not listed , please search our short and long term planned works to see if they might be affecting your supply.
Whilst we do everything, we can to maintain a consistent supply of water to all of our customers, there are occasions where we are unable to provide additional support. We expect businesses to reasonably protect themselves in the event of a loss of supply situation to help mitigate risk and prevent loss of business operations and issues that arise from this.
The statutory levels of compensation available from the GSS scheme may not be sufficient to cover the costs of any lost production should a business need to suspend/restart production. It is therefore important that customers understand the limitations of alternative supplies as set out above and in circumstances where business process rely intrinsically upon a constant supply of water, then it is imperative that customer’s business continuity plans take account of this requirement.
Non-household business customers may consider a range of options to ensure business continuity in a situation where supplies are lost. Business continuity solutions may suggest having the use of one or more of the following solutions in place to mitigate any interruptions to supply.
In summary it is important to understand the priority that wholesalers will apply to supplies in the first instance and that for some businesses the need to have a comprehensive business continuity plan may be justified in order to minimise the risk of lost production due to even a very short disruption to a mains supply.
We may accept claims relating to the loss of business for loss or damage as a result of our works.
If you are engaging with a customer who would like to make a claim, please see our policy
To improve our communications to non-household customers during an incident please contact us directly to discuss the sharing of emergency details in line with the market guidance.
Further information can be found in the the Emergency Contact Details Guidance on the MOSL website.
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Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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