Contact us

We are a dedicated team within Wholesale Operations and the primary point of contact for all Retailer enquires and services.

Our team is available 8:30am to 5pm Mon-Thurs and 8:30am-4:30pm on Fridays (closed weekends and bank holidays)

0345 350 3677 (Retailer enquiries)

Affinity Water Ltd, Wholesale Operational Service Desk, Tamblin Way, Hatfield, Herts, AL10 9EZ.

For water supply emergencies 24/7

If you are a business or retailer please call us on 0345 357 2407.

Please do not email in an emergency as we want to be able to help you as quickly as possible.

0800 376 5325

Anglian Water - 03457 145 145

Southern Water - 0330 303 0368

Thames Water - 0800 316 9800*

*0800 numbers are free from UK landlines but may be chargeable from mobiles.

Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.