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Non-household customers
If you've got an operational problem, such as a burst main or if you've got no water, call our emergency helpline on:
0345 357 2407 (Open 24 hours, 7 days a week)
If you've got a problem with your bill or if you're worried about high consumption of water, you should contact your retailer
For wholesale enquiries only
If you're a retailer the Wholesale Operational Service Desk (WOSD) is our dedicated team who are your primary point of contact for all enquiries and services.
Call: 0345 350 3677
Email: wosd@affinitywater.co.uk
Opening hours: Mon-Thurs - 8.30am to 5pm Fri - 8.30am to 4.30pm
Festive opening hours – Christmas Eve: 8.30am - 2pm & 27th December: 8.30am - 12pm.
We're closed during weekends and bank holidays.
Got a wastewater enquiry?
We only supply you with clean water, and your wastewater is processed by one of our wastewater companies
Can't find what you're looking for?
We have a range of Frequently Asked Questions that might help to give you the answer you need