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Wholesale Operational Service Desk
A dedicated, primary point of contact for all Retailer enquires and services.
0345 350 3677
Monday to Friday 8:30am - 5:00pm
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You are here : At Home > Retailers > Contact us
If you are a retailer the Wholesale Operational Service Desk (WOSD) is your dedicated team within Affinity Water who are your primary point of contact for all enquiries and services.
Tel: 0345 350 3677 Email: wosd@affinitywater.co.uk Opening hours: Mon-Thurs - 8.30am to 5pm Fri - 8.30am to 4.30pm We are closed during weekends and bank holidays.
Emergencies 24-hour line If you have no water or have seen a burst water main, please call 0345 357 2407 Calls may be recorded for training and monitoring purposes.
Non household customers
If you have a bill enquiry then please contact your retailer, their contact details will be displayed on your most recent bill.
Household customers
Please visit this contact us page.
Keeping us informed about leaks you come across in our supply area, ensures we're able to put them right as soon as possible.
Tweet-A-Leak:
#leakspotters
Leakspotters (24hr):
0345 357 2402
Get in touch for sewerage and drainage enquiries and emergencies
Anglian Water:
03457 145 145
Thames Water:
0800 316 9800
Southern Water:
0330 303 0368
Not sure who deals with your sewerage?
If you are calling regarding sewerage and drainage please contact the wholesaler for your area. To find out who your sewerage wholesaler is please use our postcode checker below.
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If you have no water or have seen a burst water main
0345 357 2407
Calls may be recorded for training and monitoring purposes.