Contact us

Wholesale Operational Service Desk

A dedicated, primary point of contact for all Retailer enquires and services.

0345 350 3677

Monday to Friday 8:30am - 5:00pm

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Contact us

How can we help?

If you are a retailer the Wholesale Operational Service Desk (WOSD) is your dedicted team within Affinity Water who are your primary point of contact for all enquries and services.

  • Getting in touch


    Tel: 0345 350 3677
    Email: wosd@affinitywater.co.uk
    Opening hours: Mon-Thurs - 8.30am to 5pm Fri - 8.30am to 4.30pm
    We are closed during weekends and bank holidays.


    Emergencies 24-hour line
    If you have no water or have seen a burst water main, please call 0345 357 2407
    Calls may be recorded for training and monitoring purposes.


    Non household customers

    If you have a bill enquiry then please contact your retailer, their contact details will be displayed on your most recent bill.

    Household customers

    Please visit this contact us page.

     

  • Report a leak

    Keeping us informed about leaks you come across in our supply area, ensures we're able to put them right as soon as possible.

     

    Tweet-A-Leak:

    #leakspotters

    Leakspotters (24hr):

    0345 357 2402

  • Sewerage & drainage

    Get in touch for sewerage and drainage enquiries and emergencies

    Anglian Water:

    03457 145 145

    Thames Water:

    0800 316 9800

    Southern Water:

    0330 303 0368

Not sure who deals with your sewerage?

If you are calling regarding sewerage and drainage please contact the wholesaler for your area. To find out who your sewerage wholesaler is please use our postcocde checker below. 

Have an out of hours emergency?

Emergencies 24 hour line

If you have no water or have seen a burst water main

0345 357 2407

Calls may be recorded for training and monitoring purposes.

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