Contact us

How can we help?

If you are a retailer the Wholesale Operational Service Desk (WOSD) is your dedicated team within Affinity Water who are your primary point of contact for all enquiries and services.

• Getting in touch

  
  Tel: 0345 350 3677
  Email: wosd@affinitywater.co.uk
  Opening hours: Mon-Thurs - 8.30am to 5pm Fri - 8.30am to 4.30pm
  We are closed during weekends and bank holidays.

  ---

  Emergencies 24-hour line
  If you have no water or have seen a burst water main, please call 0345 357 2407
  Calls may be recorded for training and monitoring purposes.

  ---

  Non household customers

  If you have a bill enquiry then please contact your retailer, their contact details will be displayed on your most recent bill.

  Household customers

  Please visit this contact us page.

   

• Report a leak
  • Tell us about a leak

  Keeping us informed about leaks you come across in our supply area, ensures we're able to put them right as soon as possible.

   

  Tweet-A-Leak:

  #leakspotters

  Leakspotters (24hr):

  0345 357 2402

• Sewerage & drainage

  Get in touch for sewerage and drainage enquiries and emergencies

  Anglian Water:

  03457 145 145

  Thames Water:

  0800 316 9800

  Southern Water:

  0330 303 0368

Not sure who deals with your sewerage?

If you are calling regarding sewerage and drainage please contact the wholesaler for your area. To find out who your sewerage wholesaler is please use our postcocde checker below. 

Have an out of hours emergency?