Water mains

You can apply for an extension or diversion of an existing water main for your development using our application form. Please complete the sections relevant to your development

We have new charging arrangements for 2020/21.

Apply for a new water main

Our Process

We aim to provide you with a cost advice within 28 calendar days of receiving your application.

Application
1. Application

Submit your application.

2. Confirmation

We confirm we received everything.

3. Design, survey cost

We work on the design, survey and cost.

4. Cost advice

We send you the cost advice.

5. Proceed?

You decide if you want to proceed.
1. Submit your Section 41 application for a new or extended water main
2. Within 5 calendar days of receiving your application we will confirm in writing that we have everything needed to answer your enquiry.
3. The design works are carried out over a period of 28 calendar or 42 calendar days if your scheme is classed as extraordinary (we will confirm this in writing).
4. 28 calendar or 42 calendar days after we have received the full and complete information you will receive your cost advice.
5. You decide if and how you wish to proceed with the New Mains Requisition (Affinity Water Installation or Self Lay)
Payment and installation of new main by Affinity Water
1. Payment & offer letter

Complete offer letter and make payment.

2. Programme works

We programme your works.

3. Pre-start meeting

Pre-start meeting held with you.

4. Make the site ready

Make your site ready for a check

5. Site ready check

Site ready check.

6. Lay water main

We lay the water main.
1. Review and accept your quote on the My Developments portal, and make payment.
2. After your acceptance, agreement and payment is received, we will programme your works to be completed within 90 calendar days of payment or later if requested. We shall contact you to discuss the installation date, and arrange a pre-start meeting. A guide to our process can be found here (PDF 360KB).
3. We arrange a site pre start meeting where we will discuss our requirements and confirm the installation date.
4. Make your site ready for our installation.
5. Two days before the install date of the water main, we will inspect your site (PDF 184KB) to ensure it is ready for our works.
6. We will attend site and carry out our mains laying works.
Call-off process for services
1. Payment

Send payment for plots against service cost.

2. Call off plots

Contact our team to call off the plots.

3. Inspection

We inspect 2 days before installation.

4. Connections

We attend and carry out connections.
1. Send your payment for the appropriate plots against your service cost.
2. Contact our team to request your required plots.
3. You lay your pipework (onsite) (PDF 147KB) ready for our visit
4. Two days before install we will inspect your site to ensure you're ready for our works. All work will need to be completed to our boundary box installation specification (PDF 392KB).
5. We will attend site and complete the works.
Please Note: Services greater than 50mm in outer diameter require disinfection before they can be connected. Please see our “Disinfection of Services (PDF 259KB)” leaflet for more information.

Water mains diversion

You can apply for an extension or diversion of an existing water main using our application form, please complete the sections relevant to your development.

Apply for a Mains Diversion

Our process

We aim to provide you with a cost advice within 28 calendar days of receiving your application.

Enquiry
1. Request

Submit your request letter

2. Confirmation

We confirm we received anything.

3. Response

We send you a response, including map and guidance notes.
1. Submit your a request letter including co-ordinates, detailed plans of the proposed diversion and asking the location of our apparatus.
2. We will confirm we have everything needed to answer your enquiry within 5 calendar days of receiving your application.
3. After receiving the full and complete information we will send you a response which includes a map of our apparatus and guidance notes.
Budget
1. Request

Submit your C3 budget response.

2. Confirmation

We will confirm that we have all paperwork.

3. Budget price

We work on the budget price.

4. Request sent

We send you a budget price.
1. Submit your budget request, including an application fee, co-ordinates and details plans of the proposals.
2. We will confirm we have everything needed to answer your enquiry within 5 calendar days of receiving your application.
3. We will work on your budget price
4. 28 calendar days after we have received the full and complete information you will receive your budget price letter.
Application
1. Application

Submit your request.

2. Confirmation

We confirm we received everything.

3. Review & create costs estimate

We review the information and draft diversion and estimate.

4. Discuss works and estimate

We discuss the scope of work and the estimate with you.

5. Final design & costs

We send you the final design and cost.
1. Submit your request, including a location map showing the required diversion, cross level sections and co-ordinates of the diversion.
2. Within 5 calendar days of receiving your application we will confirm in writing that we have everything needed to answer your enquiry.
3. We will review the information and prepare the draft diversion and draft estimate.
4. We will discuss with you the scope of work and the final estimate.
5. We will send the final design and cost
Payment and installation
1. Payment or work order

To proceed send your payment or a work order

2. Construction pack

We will create a construction pack.

3. Diversion

We carry out the diversion.
1. To accept the request either send in your payment or an order for the work.
2. We create the construction pack.
3. We deliver the diversion