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Watch our how to video guides

Your one-stop shop for tackling common water supply issues at home!

Thousands of customers contact us everyday for advice on a variety of issues within their home. We've created a series of quick and easy videos to help you tackle problems at home such as leaks, low pressure and much more!

Lag your pipes

Lag your pipes

Duration - 02:09

Summary : Winter can be very harsh, and it often takes it toll on your pipe work. Here Rob shows you how to lag your pipes at home to try and prevent them freezing over the colder months.

Wrap up warm in winter

Manage high consumption

Manage high consumption

Duration - 02:25

Summary : Has your bill significantly increased? Watch as Rob guides you through a process of checking where excess usage or leaks might be occurring and what to do next.

Frozen pipes

Dealing with frozen pipes

Duration - 00:39

Summary : When the chill of winter sets in, the last thing you want to deal with is the frustration of a frozen pipe. It's a common issue that can lead to pipes bursting and costly damage. Our handy guide is here to help you tackle this freezing problem head-on.

 

Manage high consumption

Finding your outside stop tap

Duration - 00:47

Summary : It's really important to know where your stop taps are. Here Rob gives you tips on how to locate your outside stop tap and what to do in an emergency.

Problems with water pressure 
Who is responsible for water pipes in my home?

How to find your inside stop tap video

Finding your inside stop tap

Duration - 00:37

Summary: It's really important to know where your stop taps are. Here's some advice on how to locate your inside stop tap and how to keep it in good working order.

Who is responsible for water pipes in my home? 
Information about a SureStop switch

 

Reading your water meter

Reading your water meter

Duration - 00:44

Summary : It's really easy to take a meter reading. Watch as Rob shows you what to do and the various ways to submit a reading to us.

Submit a meter reading online

Frozen pipes

Preventing future problems

Duration - 00:59

Summary : What would you do with a burst pipe or a dripping tap? Prevention is always better than cure. Rob gives you some advice on looking after your water pipes to keep them in tip top condition.

Industry approved plumbers

Water efficiency in the home

Water efficiency in the home

Duration - 02:51

Summary : Want to know an easy and quick way to save money on your water and energy bills? Then let Rob show you how to become more water efficient inside your home with helpful advice and freely available water saving devices.

Find out about Water-saving devices

Water efficiency outside

Water efficiency outside

Duration - 02:29

Summary : Save water, energy and money by letting Rob show you how to become more water efficient outside your home and in the garden.

Saving water in the garden

How to spot a scammer at your door

How to spot a scammer at your door

Duration - 00:31

Summary : Unfortunately bogus/scam callers (people pretending to work for us) are sometimes a problem in our area. We want you to feel as safe as possible in your home, so we're here to give you tips on what to do if someone knocks at your door, and how to check if they're genuine.

Join our safeguard scheme (register for a password)

Discoloured water

Discoloured or aerated water?

Duration - 01:49

Summary : Do you have discoloured or aerated water? There is no need to be alarmed, watch our video and let our resident expert Rob explain the causes of this and possible solutions.

More about the quality of your drinking water

Tastes and odours

Tastes and odours from your water supply?

Duration - 02:57

Summary : On rare occasions you may notice a different taste or odour from your water supply. Here, Rob explains the causes of this and possible solutions.

More about the quality of your drinking water