View all current alerts (3)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > My Water > How to guides
Rob King, one of our customer service technicians, has made a series of films to help you sort out some of the most common issues.
View the commentary in text format (PDF 152KB)
Duration - 02:09
Summary : Winter can be very harsh, and it often takes it toll on your pipe work. Here Rob shows you how to lag your pipes at home to try and prevent them freezing over the colder months.
Wrap up warm in winter
Duration - 02:25
Summary : Has your bill significantly increased? Watch as Rob guides you through a process of checking where excess usage or leaks might be occurring and what to do next.
Duration - 00:32
Summary : Got no water? Unfortunately Jack Frost often gets the better of our pipes, but don’t panic. Here Rob gives you advice on how best to deal with them to get your home back in working order as soon as possible.
Duration - 00:47
Summary : It's really important to know where your stop taps are. Here Rob gives you tips on how to locate your outside stop tap and what to do in an emergency.
Problems with water pressure
Who is responsible for water pipes in my home?
Duration - 00:37
Summary: It's really important to know where your stop taps are. Here Rob gives you advice on how to locate your inside stop tap and how to keep it in good working order.
Who is responsible for water pipes in my home?
Information about a SureStop switch
Duration - 00:44
Summary : It's really easy to take a meter reading. Watch as Rob shows you what to do and the various ways to submit a reading to us.
Submit a meter reading online
Text the word READ followed by your customer number (found on your bill) then your reading to 07781 474 715
Duration - 00:59
Summary : What would you do with a burst pipe or a dripping tap? Prevention is always better than cure. Rob gives you some advice on looking after your water pipes to keep them in tip top condition.
Industry approved plumbers
Duration - 02:51
Summary : Want to know an easy and quick way to save money on your water and energy bills? Then let Rob show you how to become more water efficient inside your home with helpful advice and freely available water saving devices.
Find out about Water efficiency products
Duration - 02:29
Summary : Save water, energy and money by letting Rob show you how to become more water efficient outside your home and in the garden.
Saving water in the garden
Duration - 00:36
Summary : Fitting a water saving device can save up to 2.5 litres of water with every flush. Find out which device works best in your system and watch Rob show you how to go about installing one.
Order a free water saving device
Duration - 01:49
Summary : Do you have discoloured or aerated water? There is no need to be alarmed, watch our video and let our resident expert Rob explain the causes of this and possible solutions.
More about the quality of your drinking water
Duration - 02:57
Summary : On rare occasions you may notice a different taste or odour from your water supply. Here, Rob explains the causes of this and possible solutions.
Duration - 00:31
Summary : Unfortunately bogus callers (people pretending to work for us) are sometimes a problem in our area. We want you to feel as safe as possible in your home, so here Rob gives you tips on what to do if someone knocks at your door, and how to check if they are a genuine caller.
Join our safeguard scheme (register for a password)
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch