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You are here : At Home > Metering > How to read your meter

How to read your meter

See our step by step guide to reading your meter

Your water meter may be on the public footpath or in the front garden. Occasionally we need to fit them inside, usually under the kitchen sink.

Having issues reading your meter?

If there is a problem with your meter or you are finding it difficult to read. Please contact us and we will read the meter for you.

  • Lift the lid
    Lift the lid (you may need a screwdriver)
  • Polystyrene pad
    Pull out the polystyrene frost pad
  • Water meter
    Read the numbers in black (ignore the red numbers)


You can also view our step by step in a video

Submit your meter reading

Find out the ways you can submit your meter reading.

Submit your meter reading

Ways to save water

Learn about our top tips to help you save water.

Ways to save water

FREE water saving devices

We offer our customers free devices to help them keep track of the tap and save water, energy and money.

FREE water saving devices

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