Request a water meter

We’ll carry out a survey​

During the survey, the team will locate your water supply. This is so that they can identify the most suitable location to fit your meter. If it’s possible, we’ll fit your meter on our first visit. If it’s not possible, we may need to dig a hole which means we’ll have to come back on another day. We’ll write to you to let you know the outcome of the survey and when we’ll be coming back to fit the meter. ​ ​

We’ll fit your water meter​​

If we don’t need to dig​

We’ll fit your meter either inside your property boundary (usually on the driveway or front garden) or on the public pavement. It should only take us about 30 minutes to fit the meter. We'll set up barriers and equipment to make the area safe. We'll do our best to keep any noise and disruption to a minimum.​ ​

If we need to dig inside your property boundary​

If we need to fit your meter inside your property boundary, usually on your driveway or in your front garden, it should only take us about two hours to fit the meter. We'll dig a hole, but we'll set up barriers and equipment to make the area safe. We'll also fill the hole by using material as close to the original as we can within three working days. Sometimes the new material doesn’t quite look the same as the old straight away because the old material has been affected by the weather. We'll do our best to keep any noise and disruption to a minimum.​ ​

If we need to dig outside your property boundary​

If we need to fit your meter outside your property boundary, usually on the pavement. It should only take us about two hours to fit the meter. We'll need to dig a small hole outside your boundary, but we'll set up barriers and equipment to make the area safe. We'll also fill the hole by using material as close to the original as we can within three working days. Sometimes the new material doesn’t quite look the same as the old straight away because the old material has been affected by the weather. We'll do our best to keep any noise and disruption to a minimum.​ ​

We'll need to turn the water off​​

We'll need to turn your water off for a short time. Our engineers will knock on your door to let you know when they're going to turn it off and back on again, so you know what's happening. If you're at home, it's best not to use any water appliances, like the washing machine or dishwasher, until you know the water is back on.​ ​

We may need access to your driveway or parking space​

There's a chance we'll need access to your driveway or parking space for a short time if it's near where we're fitting the meter.​ ​

We'll let you know when we've finished​​

When we've done the fitting, we’ll knock on your door to let you know what we’ve done and leave a leaflet with you which contains everything you need to know about your new meter and any next steps. ​ ​

We’ll send you your new metered bill​

When we’ve fitted the water meter, we’ll move your account from unmetered to metered charges in five working days. We’ll contact you to let you know once this has happened. You’ll receive your first metered bill within 20 working days of the move. After that, you’ll receive your bill every six months.