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Water Quality

We’re taking care of your water, and we're dedicated to making sure it's of the highest quality.


Here's what to do if your water looks different than normal, and what to do about it


Hard water & limescale

Check your water hardness, and how you can reduce limescale build up

Hard water

Tastes and odours

We get our water from many different sources and each source has its own characteristic taste.

Tastes and odours


Why lead is harmful, and what you can do about it



We don’t add fluoride to the water we supply. Fluoride occurs naturally in some water supplies, but there’s normally only a small amount present. Check the level of fluoride in your drinking water using the search below. This search gives information on the fluoride levels of the water supplied to the homes within our area.

Check your water quality/hardness here:

Our sampling process

We want to provide you with the highest quality water. That's why we carry out 9,500 customer visits per year to sample your water. To find out more about what's involved in these visits, watch our video below.

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