View all current alerts (4)
New customer? Start here.
Save time and manage your account online
With My Account you can view your balance, get instant statements, update your details and more whenever you choose
Register/ Log in
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
What's your Water Footprint?
Find out how, and where, you use the most water in your home and discover easy ways to start water saving.
Take the quiz
You are here : At Home > My Water > Water quality > In your area
We’re taking care of your water, and we're dedicated to making sure it's of the highest quality.
Here's what to do if your water looks different than normal, and what to do about it
Check your water hardness, and how you can reduce limescale build up
We get our water from many different sources and each source has its own characteristic taste.
Why lead is harmful, and what you can do about it
We don’t add fluoride to the water we supply. Fluoride occurs naturally in some water supplies, but there’s normally only a small amount present. Check the level of fluoride in your drinking water using the search below. This search gives information on the fluoride levels of the water supplied to the homes within our area.
We want to provide you with the highest quality water. That's why we carry out 9,500 customer visits per year to sample your water. To find out more about what's involved in these visits, watch our video below.