Contact us
My Account
Sign in
New customer? Start here.
Save time and manage your account online
With My Account you can view your balance, get instant statements, update your details and more whenever you choose
Register/ Log in
Apply for a water meter
Having a meter really puts you in control of your bill. You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Apply now
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Learn more
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
What's your Water Footprint?
Find out how, and where, you use the most water in your home and discover easy ways to start water saving.
Take the quiz
Protect your home from burst pipes this winter
When water freezes, it expands and can increase the pressure in your pipes - leading to bursts.
View our tips
Tell us about a leak, or problems with your supply
Report a problem
Find out what to do if I’m moving home
Moving home
View our simple guide to understand your bill
Your new bill
Pay my water bill online
Pay online
Why do I need a water meter and how can I get one?
Metering
Set up and manage a Direct Debit
Direct Debit
Manage my account online
Find easy answers to the most common questions
FAQs