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New customer? Start here.
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Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
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Do you need extra help?
We can help if you have hearing difficulties, a medical condition or are visually impaired.
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Need to pay your bill?
We have a number of different payment options available.
Want to find out more about your bill?
Our frequently asked questions may help you.
See our FAQs
What's happening in your area?
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Tell us if you're moving in, out or within our supply area
Helpful info to apply, submit or read your water meter
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Tell us about a leak you have seen in our supply area
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Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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