How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
View all current alerts (2)
Beat the Chill
Get your home winter ready to prevent burst pipes.
View our top tips
Waste less water, save our streams
Find out what you can do to reduce your water wastage and help save your local streams
Visit Save Our Streams
We have a new look bill
We've listened to your feedback and made it easier to understand
View our guide
View our simple guide
The WOW Awards
Did a member of our team WOW you today?
Tell us about it
What's happening in your area?
Manage my account online
Find out what to do if I’m moving home
Why do I need a water meter and how can I get one?
Pay my water bill online
Water levels are currently
GoodBelow averageLowVery Low.
Set up and manage a Direct Debit
Tell us about a leak and check it’s being fixed
Report a leak
Find easy answers to the most common questions
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch