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Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
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Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
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FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
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Our new draft drought plan 2022
We have published our new draft drought plan, and welcome your feedback. Our public consultation is running from 4th June to 30th July 2021.
Find out more
Find out more and tell us your views
Waste less water, save our streams
Find out what you can do to reduce your water wastage and help save your local streams
Visit Save Our Streams
Hot weather means more demand for water
You may experience lower pressure than usual during this time
We have a new look bill
We've listened to your feedback and made it easier to understand
View our simple guide
What's happening in your area?
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Tell us if you're moving in, out or within our supply area
Helpful info to apply, submit or read your water meter
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Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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