Contact us
How are we doing?
View our frequently asked questions >
contact us >
My Account
Sign in
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill. You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Apply now
Moving home?
We are here to make your move easy. It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Learn more
Not registered?
Register today
Hello. Sign in.
View all current alerts (3)
Manage your account online.
Register today, it's quick and easy
Register
Register for My Account
Do you need extra help?
We can help if you have hearing difficulties, a medical condition or are visually impaired.
Register for priority services
Coronavirus update
We are working hard to continue to serve our customers
See what we are doing
What's happening in your area?
LIVE ALERTS
Login or register to manage your account online
Tell us if you're moving in, out or within our supply area
Moving home
Helpful info to apply, submit or read your water meter
Metering
View your account balance and make secure online payments
Pay online
Water levels are currently GoodBelow averageLowVery Low.
Water Resources
Setup a direct debit and manage your payments in My Account
Direct Debit
Tell us about a leak you have seen in our supply area
Report a leak
Search our most frequently asked questions
FAQs
© , Affinity Water Limited. Registered in England No.02546950.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch