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The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
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Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
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Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
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FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
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You are here : At Home > Billing > Paperless bills
It takes around 8.5 million litres of water to produce the paper bills we supply each year. Help us to reduce our impact on the environment by going paperless, and you can enter our free prize draw to be in with a chance of winning £200.
How do I register and enter the free prize draw?
To set-up paperless billing, simply register or log in to My Account, opt in to receive paperless bills and enter the prize draw from the ‘Update My Details’ page.
Already registered for paperless billing?
Thank you for going paperless.You can enter the prize draw from the ‘update my details’ page on My Account.
To read our full terms and conditions please click here.
We will notify you via email when your bill is ready to view in your account.
Frequently asked questions
Can I add or remove someone from my account?
Will I save on a meter?
How do I cancel my Direct Debit?
I am moving house, what do I need to do?
What is the Low Income Fixed Tariff
Can I pay monthly?
I need help paying my bill
Do I have to pay a bill for a empty home?
How can I pay my bill?
How can I change my details?
We are always working on ways we can improve and based on customer feedback we have created a new look bill.
A quick and easy way to pay your bill. Set up your Direct Debit with My Account.
We understand it can be stressful if you’re struggling to pay your bills, that’s why we’re here to help.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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