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The most common way to get a water supply is to connect a service pipe from the water main to your property. In most built-up areas, there is a main in the road or footpath to connect your property to. In more rural areas this may be further away and require a longer service pipe to be laid.
A new property must have its own supply and is most commonly connected by a standard 25mm connection onto our water main. This provides a flow rate of up to 1 litre per second and a minimum of 15 metres (1.5 bars) pressure at the boundary stop tap.
A new or replacement water supply is normally requested when:
If necessary you can select a Retailer for new connections to Non-Household premises.
For a quick and easy guide to the connections process please view our 5 steps to connection document.
Please note: If the new connection is for Non-Household premises, a Retailer must be selected by the Developer. View a list of current Retailers.
Please Note: Services greater than 50mm in outer diameter require disinfection before they can be connected. Please see our “Disinfection of Services” leaflet for more information.
Please Note: For Non-Household connections the Wholesaler shall notify the Market Operator within 5 Business Days of the connection having been made, in accordance with the Market Terms. You will be billed for the water used by your Retailer. Any changes to the ownership or responsibility for payment of water charges should be directed to your chosen Retailer. You are also able to switch your provider of Retail services.
Find out more about replacing lead pipe
Take look at our forms and guides for additional information
If you need a bit of extra help, why not take a look at our FAQ's
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