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Getting water to your place is kind of like connecting the dots. Typically, we start by linking up a service pipe from our larger water main to your property. If you're in a bustling neighbourhood, you'll usually find this main right beneath the road or footpath, just waiting to be your water lifeline. But, if you're out in the countryside, that main might be a bit further away, so we'd need to lay a longer service pipe.
When it comes to a brand-new property, it's important that it has its very own water supply. Usually, we connect it using a standard 25mm connection to our water main to make sure your new home has all the water it needs! With this setup, you can expect a flow rate of up to 1 litre per second and at least 15 metres (or 1.5 bars) of pressure at the boundary stop tap.
You might need a new or replacement water supply when:
When you send in an application, you will be charged a small fee. This helps us give you an exact quote for your project. To get an idea of what this fee might be, just click below. But if you're okay with an estimated cost and don't want to pay the fee, you can use our free estimator tool - click below for that!
You've got your cost estimate, and you're all set to make it official! In this section, we'll walk you through the application process with helpful videos and step-by-step guides. We'll also highlight important considerations for connecting your properties. Let's make this happen together!
Before you dive in, take a moment to decide if you want your property to be water efficient – doing so can earn you a great discount if you let us know upfront! Plus, understanding if you need a fire supply is crucial for your property. If you're working on a business property, think about which retailer suits you best. And when you're at the finish line, consider teaming up with an approved plumber to save a little bit more. We're here to help you make the best choices every step of the way!
Be sure to watch the video down below for more info on all of this.
Get the lowdown on your water connection with our easy-to-follow guide. Check out our '5 Steps to Connection' document for a quick and breezy walkthrough!
Please note: If the new connection is for Non-Household premises, a Retailer must be selected by the Developer. View a list of current Retailers.
Please Note: Services greater than 50mm in outer diameter require disinfection before they can be connected. Please see our “Disinfection of Services” leaflet for more information.
Please Note: For Non-Household connections the Wholesaler shall notify the Market Operator within 5 Business Days of the connection having been made, in accordance with the Market Terms. You will be billed for the water used by your Retailer. Any changes to the ownership or responsibility for payment of water charges should be directed to your chosen Retailer. You are also able to switch your provider of Retail services.
Find out more about replacing lead pipe
Take look at our forms and guides for additional information
If you need a bit of extra help, why not take a look at our FAQ's