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Our home visits are a great way to help you embrace everyday water‑saving behaviours to help you save water, save money off your household bills and help protect our precious chalk streams.

As the population rises and we experience less rainfall, the demand for water increases. And our streams are feeling the impact. That’s why we’re on a mission to reduce our impact and help make water saving even easier for you.

We can help you keep the things you love flowing

We can help you save water and reduce your bills with a free home visit. Our water-saving experts will give you tailored advice for your home and, where possible, install free devices or fix small leaks during the same visit.

You can choose an in-person visit at your home or a 30-minute virtual appointment

What you'll get
from your visit

Personalised advice - Our expert will look at how you use water in your home and share simple, practical tips to help you save water, energy and money.

Free water-saving devices - For in-person visits, we may fit devices such as efficient shower heads, tap inserts, or flush-saving devices. These are provided and installed for free and come with a three-month guarantee.

Leak repairs - If we identify a minor leak during a Home Visit, our team will not carry out the repair at that time. Instead, we’ll arrange a separate free appointment through our Leak Visit service with a qualified plumber. All repairs completed through this service are guaranteed for three months.

If you’re an Affinity Water customer, our water‑saving experts* will bring their advice and expertise straight to your door.

As well as advice, our experts will also fit any recommended and FREE water‑saving devices.

We’ll also identify and repair any small leaks (where possible).

*Our water‑saving experts carry photo ID and have all been security checked.

If you would like a virtual home visit or if we’re not currently offering home visits in your area, we also offer 30-minute virtual home visits.

Just like an in‑person visit, you’ll get top water‑saving advice and then we’ll send out any FREE water‑saving devices we think would work best for your home.

How to book your free visit

It’s quick and easy to book simply complete our online booking form and choose a date and time that works for you.

If you’d prefer to speak to us, call 0808 175 0440 (Monday to Friday, 9 am to 5 pm) and we’ll arrange your appointment for you.

Other ways to save water

Save water,
Save money

Check out our top tips for saving water and money. From fixing leaks to taking shorter showers, we can help you save water, and money off your bills too.

Book a
leak visit

Get a FREE My Water Footprint Leak Visit! Upload a video of your leak, and our expert plumbers will assess if we can fix it as part of our leak repair service

Find out how much water you’re really using by taking our quick quiz. You’ll also be able to claim FREE water‑saving devices to save water and money off your bills.

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