Contact us

Online - Log in and fill out the enquiry form in My Developments.

Webchat - Log into My Developments to speak to us on webchat. Open 9am-4pm, Monday to Friday.

Call - 0345 357 2428, Monday to Thursday 8:30am - 5:00pm, Friday 8:30am - 4:30pm (Calls are recorded for training and monitoring purposes)

Email - ds@affinitywater.co.uk

Post - Developer Services, Affinity Water Ltd, Tamblin Way, Hatfield, Herts, AL10 9EZ.

Developer Services Management Team

If you are having difficulties or require some support and guidance with an application, please contact a member of our team who will be happy to help.

Amy Johnson, Head of Developer Services

Please contact Amy if you are unable to resolve your Developer Services query through the relevant Management escalation process.

Contact No. 0345 357 2428

Email: amy.johnson@affinitywater.co.uk
Terri Budgie, New Services Lead

Please contact Terri with queries or escalations relating to new service connections on an existing network and where you have not been able to resolve with one of our Project Managers.

Contact No. 07971 240 320

Email: terri.budgie@affinitywater.co.uk
Oliver Bance, New Mains, Self Lay and NAV lead

Please contact Oliver for new mains, self-lay, Nav and associated service connections, diversions and network reinforcements.

Contact No. 07816 533 218

Email: oliver.bance@affinitywater.co.uk
Fiona Rowe, Development Experience Lead

Please contact Fiona for escalations related to the Affinity Water application process and new or on-going complaints involving Developer Services activity.

Contact No. 07760 998 857

Email: fiona.rowe@affinitywater.co.uk
Jordan Scott, Strategy & Stakeholder Manager

Please contact Jordan for further information on our short, medium and long term strategy formulation.

Contact No. 07966 242 384

Email: jordan.scott@affinitywater.co.uk
Clare Street, Commercial Manager

Please contact Clare for escalations relating to contractor compliance and performance management.

Contact No. 07801 677 009

Email: clare.street@affinitywater.co.uk