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Online - Log in and fill out the enquiry form in My Developments.

Webchat - Log into My Developments to speak to us on webchat. Open 9am-4pm, Monday to Friday.

Call  - 0345 357 2428, Monday to Thursday 8:30am - 5:00pm, Friday 8:30am - 4:30pm (Calls are recorded for training and monitoring purposes)

Email -

Post - Development Experience, Affinity Water Ltd, Tamblin Way, Hatfield, Herts, AL10 9EZ.


Development Experience Management Team

If you're having difficulties or require some support and guidance with an application, please contact a member of our team who will be happy to help.

Gareth Barker, Head of Development Experience

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Please contact Gareth if you're unable to resolve your Development Experience query through the relevant Management escalation process.

Contact No. 0345 357 2428 or 07594 524 262


Clare Street, Commercial Manager

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Please contact Clare for escalations relating to contractor compliance and performance management.

Contact No. 07801 677 009


Terri Budgie, New Connections Experience Manager

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Please contact Terri with queries or escalations relating to new service connections on an existing network and where you have not been able to resolve with one of the team.

Contact No. 07971 240 320


Chloe Caverly, Scheme Delivery Manager

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Please contact Chloe with queries or escalations relating to new mains, self-lay or NAV applications where you have not been able to resolve with one of the team.

Contact No. 07976 599 776


Bob Stokes, Design Manager

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Please contact Bob for escalations relating to design and technical lead management.

Contact No. 07752 798 587


Rory Davidson, Growth and Strategy Manager

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Please contact Rory for further information on our short, medium and long term strategy formulation.

Contact No. 07752 798 516


Charlie Yianni, Charging Compliance Manager

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Please contact Charlie for escalations relating to charging compliance management.

Contact No. 07935 355 532



We want you to enjoy the highest possible level of customer service from us at all times. However, we realise that sometimes we may fall short of your expectations and we will aim to put it right.

If you have a complaint, please call us on 0345 357 2428. We find the best way to quickly resolve complaints is by talking things through together to try to resolve it there and then.

Write to us

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If you prefer, you can email us at or write to us at Affinity Water, Tamblin Way, Hatfield, Hertfordshire AL10 9EZ

please include...

  • Your name
  • Your full address
  • Your phone number and the best times to call
  • Your email address
  • Your Scheme number (DSxxxxxxx)

We'll respond within 10 working days of receiving your written complaint. This might be by phone, but if we can’t speak to you, we’ll contact you in writing.

If we can’t resolve the issue straight away, we’ll let you know how long it is likely to take and when we’ll contact you again.

We’re happy to speak to someone you nominate to act for you – we’ll just need you to give us permission to share your information with them. If you appoint a solicitor or land agent, we'll be happy to liaise with them, but we can’t be responsible for any costs incurred.

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