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Wholesale Operational Service Desk
A dedicated, primary point of contact for all Retailer enquires and services.
0345 350 3677
Monday to Friday 8:30am - 5:00pm
To find out more about how we charge you for the supply of water and other services, view our charges schemes.
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Working in your area
Find out if any short-term planned works are happening in your area
Short-term planned works
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Please click below for details on which accredited entity schemes we currently recognise. Our code of practice scopes and addendum is available to view here.
Alternative Eligible Credit Agreements
Please click below for details about our alternative eligible credit support agreement offering, details of previous consultations and a list of executed agreements.
Meter Reading & Data Logging Services
Please click here for details on our meter reading service available to all retailers and information regarding data logging for both retailers and third parties.
You can access our wholesale tariff documents, invoicing timetable and other tariff/charge relating documents. Our tariff document is also available in excel format. Any consultations we have issued are also available here.
For details on who best to contact should you wish to set up regular account meetings, submit settlement or contact queries, or who to contact should our normal processes be exhausted, and an escalation is required
Trade Effluent, Sewerage & Drainage
Affinity Water are a water only company. Please click here for details on who to contact should you have a query or emergency relating to sewerage or drainage.
Find out details on how to obtain plans showing where our clean water mains are located across our three supply regions.