Meter Reading & Data Logging Services

• Meter Reading Services

  We offer meter reading services to retailers for non-household addresses within our supply area.

  Please see the MOSL Good Practice Guidance documentation for further information, including contact details for all wholesalers who offer a meter reading service within their respective supply area. 

  If you would like further information on the meter reading service we provide here at Affinity Water, please contact our Wholesale Commercial team directly - wholesale.commercial@affinitywater.co.uk.

  A copy of our standard terms and conditions and technical specification can be found below:

  • Affinity Water Meter Reading Contract 
  • Affinity Water Meter Reading Contract including Enhanced Services
  • Affinity Water Meter Reading Contract Technical Specification 
• Meter Data & Logging

  Meter Data & Logging - Policies and Guidance

  This section details the process required for both retailers and third parties who wish to log meters or request meters or request data sharing on their customer's behalf. The documents below set out our requirements for the installation of external loggers or similar devices for data retrieval and transmission on our meters and the terms and conditions upon which we will allow equipment to be installed. Please view our data logging good practice adoption document for a breakdown.

  We allow applications directly from third parties, but these require a letter of authority (LOA) from the non-household customer to be submitted at the time of the application. If you are a third party and not currently registered on our systems we will have to take you through our onboarding process prior to proceeding with your application.

  • Our application form 
  • Our terms and conditions (policy)

  Please submit your application via email either by attaching a completed form or providing the relevant details within your email request to our Wholesale Operations Service Desk (WOSD) – wosd@affinitywater.co.uk. If you have any questions please contact us directly.

  • We aim to respond to all data logging feasibility requests with 5BD's in line with the good practice guidance.
  • If as part of your application we identify the requirement for a splitter we will advise you and confirm the costs involved. Depending on what's involved we'll either visit your customers to fit the splitter or arrange a site survey to check what's needed. When the splitter has been fitted, we'll let you know that the work has been completed.
  • We aim to install a splitter within 22BD’s of the costs being accepted, in line with the good practice guidance.
  • If a meter cannot be logged due to it’s age and it is >15 years old we will exchange this free of charge. Retailers must initiate the B7 process, third parties can email us directly.
  • If a meter cannot be logged due to it’s age and it is <15 years old a charge is applicable. Retailers must initiate the B7 process, third parties can email us directly.

  Access to Wholesaler Logger Data

  Where we have installed a logger on a non-household meter to enable us to understand night use as part of our leakage calculation for a zone this information is available upon request. There is no obligation for us to maintain the provision of such data. Data can be provided in two ways and our charges applicable to this are outlined in our published Wholesale Tariff Document.

  • a download of data by our technician
  • an account to access the on-line data portal (data will be made available for one year)

  We will need 10BD’s notice for either of the requests above. Further information is available within our terms and conditions.

• Meter Menu

  Please see below for a list of water meters that are approved by Affinity Water for use and installed by us. These meters are all capable of transmitting usage data and readings. They are also all capable of having an external logger applied to it. We welcome views from retailers on the meter stock we use, please don’t hesitate to get in touch with us if you have any feedback, observations or suggestions. This will enable us to make sure we make the right decisions when making decisions as to what meters we supply.

  All meters will be provided by Affinity Water and we do not accept privately installed/exchanged water meters. We may issue charges to replace private meters with our own approved meters.

  AWL Reference	Meter Description	Pyshical Meter Size	No. Of Digits	Remote Reading Flag	Remote Read Types	Outreader Protocol
  60.10.010	Woltex DN50 Fitted with Everblu WE050HI200_C1PP_AF	DN50	6	Yes	2 Way	Pulse Output
  60.10.020	Woltex DN80 Fitted with Everblu WE080IG200_C1PP_AF	DN80	6	Yes	2 Way	Pulse Output
  60.10.030	Woltex DN100 Fitted with Everblu WE100KK250_C1PP_AF	DN100	6	Yes	2 Way	Pulse Output
  60.10.040	Woltex DN150 Fitted with Everblu WE150MK300_C1PP_AF	DN150	7	Yes	2 Way	Pulse Output
  60.20.205	Aquadis+ DN15 Inline Fitted with Everblu AQ15134CB135VMEE31	DN15	5	Yes	2 Way	Pulse Output
  60.20.220	Aquadis+ DN20 Inline Fitted with Everblu AQ20QC160VMUKEE35	DN20	5	Yes	2 Way	Pulse Output
  60.20.225	Aquadis+ DN25 Inline Fitted with Everblu AQ025DM260_C0_UKAF	DN25	5	Yes	2 Way	Pulse Output
  60.20.240	Aquadis+ DN40 Inline Fitted with Everblu AQ040FM300_C0_UKAF	DN40	5	Yes	2 Way	Pulse Output
  60.20.503	Aquadis+ DN15 Inline Fitted with Everblu AQP15MSB315VMEE31	DN15	5	Yes	2 Way	Pulse Output

  If you have queries about the capabilities of our older meter models please contact us directly and we will answer and questions you may have.

Data Logging FAQ's

• Can I install my own splitter cable, rather than use one supplied by Affinity Water?

  No, we do not currently allow third parties to install splitter cables on our equipment. Any installations will have to be undertaken by Affinity Water, using our splitter cables,

• If it is an AMR meter and a splitter cable is required will the AMR functionality be maintained?

  Yes, we will ensure an out reader is still available, thus maintaining wireless read capability.

• What happens if you Affinity Water install a splitter cable, but then change the meter in the future?

  If we carry our works to exchange the meter, we would re-install the splitter as it is us carrying out the works.

• What happens if a meter is logged by a third party, and then Affinity Water exchange the meter?

  If a meter is logged without the need for a splitter cable and we replace this with a new meter that requires a cable, we can install a new splitter cable, which will be chargeable upon request.

  If the meter is already logged by a third party and we exchange the meter and fit our own radio head for our own purposes, we would install a splitter cable by default for our equipment. This avoids using up all available ports and knocking out existing logging equipment already attached and thus no splitter cables charges will apply.

• If a meter is an exchange from a device that requires one splitter cable type which has already been charged to a meter that requires another splitter cable type, is there a charge for the new splitter cable?

  If the existing meter is already logged and the new meter requires a different type of splitter cable, we will provide a replacement data logging point at our cost.