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Wholesale Operational Service Desk
A dedicated, primary point of contact for all Retailer enquires and services.
0345 350 3677
Monday to Friday 8:30am - 5:00pm
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You are here : At Home > Retailers > Charges and Services > Meter reading and Data logging devices
We offer meter reading services to retailers for non-household addresses within our supply area.
Please see the MOSL Good Practice Guidance documentation for further information, including contact details for all wholesalers who offer a meter reading service within their respective supply area.
If you would like further information on the meter reading service we provide here at Affinity Water, please contact our Wholesale Commercial team directly - firstname.lastname@example.org.
A copy of our standard terms and conditions and technical specification can be found below:
Meter Data & Logging - Policies and Guidance
This section details the process required for both retailers and third parties who wish to log meters or request meters or request data sharing on their customer's behalf. The documents below set out our requirements for the installation of external loggers or similar devices for data retrieval and transmission on our meters and the terms and conditions upon which we will allow equipment to be installed. Please view our data logging good practice adoption document for a breakdown.
We allow applications directly from third parties, but these require a letter of authority (LOA) from the non-household customer to be submitted at the time of the application. If you are a third party and not currently registered on our systems we will have to take you through our onboarding process prior to proceeding with your application.
Please submit your application via email either by attaching a completed form or providing the relevant details within your email request to our Wholesale Operations Service Desk (WOSD) – email@example.com. If you have any questions please contact us directly.
Access to Wholesaler Logger Data
Where we have installed a logger on a non-household meter to enable us to understand night use as part of our leakage calculation for a zone this information is available upon request. There is no obligation for us to maintain the provision of such data. Data can be provided in two ways and our charges applicable to this are outlined in our published Wholesale Tariff Document.
We will need 10BD’s notice for either of the requests above. Further information is available within our terms and conditions.
Please see below for a list of water meters that are approved by Affinity Water for use and installed by us. These meters are all capable of transmitting usage data and readings. They are also all capable of having an external logger applied to it. We welcome views from retailers on the meter stock we use, please don’t hesitate to get in touch with us if you have any feedback, observations or suggestions. This will enable us to make sure we make the right decisions when making decisions as to what meters we supply.
All meters will be provided by Affinity Water and we do not accept privately installed/exchanged water meters. We may issue charges to replace private meters with our own approved meters.
If you have queries about the capabilities of our older meter models please contact us directly and we will answer and questions you may have.
No, we do not currently allow third parties to install splitter cables on our equipment. Any installations will have to be undertaken by Affinity Water, using our splitter cables,
Yes, we will ensure an out reader is still available, thus maintaining wireless read capability.
If we carry our works to exchange the meter, we would re-install the splitter as it is us carrying out the works.
If a meter is logged without the need for a splitter cable and we replace this with a new meter that requires a cable, we can install a new splitter cable, which will be chargeable upon request.
If the meter is already logged by a third party and we exchange the meter and fit our own radio head for our own purposes, we would install a splitter cable by default for our equipment. This avoids using up all available ports and knocking out existing logging equipment already attached and thus no splitter cables charges will apply.
If the existing meter is already logged and the new meter requires a different type of splitter cable, we will provide a replacement data logging point at our cost.