Wholesale Operational Service Desk
A dedicated, primary point of contact for all Retailer enquires and services.
0345 350 3677
Monday to Friday 8:30am - 5:00pm
To find out more about how we charge you for the supply of water and other services, view our charges schemes.
Find out more
Working in your area
Find out if any short-term planned works are happening in your area
Short-term planned works
Got a question?
We have a list of frequently asked questions that may help you.
View our FAQs
Hello. Sign in.
You are here : At Home > Retailers > Hydrant licence
You may only draw from our network if you have an Affinity Water issued licence. It is an offence under section 174 of the Water Industry Act 1991 to draw water without permission and we may take legal proceedings against unauthorised users. Unauthorised use increases the risk of contamination to the public water supply on our network, possible reduction in pressure, or even a mains failure.
To find out what area we cover, view our supply map or use our post code search.
We can offer an Annual Hydrant licence or a Short Term Hydrant licence. You will need a licence for each standpipe you wish to use on our Network.
Our friendly and efficient team can often turn applications around in a day or two. However, for more complex applications, such as the withdrawal of large volumes of water (over 15m3 per day), or the use of a 63mm standpipe at a specified point, please allow up to 7 working days.
Access to over 280 pre-selected approved points throughout the Affinity Water network. (if you are licensed to use these points, you must closely follow the Approved Washout List)
Licences run from 1 April – 31 March and you can apply at any time.
This option allows companies to fill up and transport water over short distances to the required site.
You can specify which particular hydrant you want to access to for a period shorter than a year.
This option is more suited to companies who are working on a specific site
Please note not all hydrants are suitable for use but the hydrant would be checked before and after use by one of our Technicians
Please note: It is against our Terms and Conditions to access any hydrant point other than those listed on the licence. If you use any other hydrant points, you may be charged for any unauthorised use and legal proceedings may be taken.
You will receive confirmation of charges and an inspection of the hydrant will be arranged.
Your licence will be issued subject to:
For further information please contact the Hydrant Enforcement Team at firstname.lastname@example.org.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch