Contact us

Wholesale Operational Service Desk

A dedicated, primary point of contact for all Retailer enquires and services.

0345 350 3677

Monday to Friday 8:30am - 5:00pm

Register now

Hello. Sign in.

My Account

You are here : At Home > Retailers > Hydrant licence > Apply for hydrant use

Hydrant licence

This is an application form for Hydrant Use/Hire of Standpipe.

We are currently unable to provide standpipes for hire or sale. However we operate with unmetered standpipes and have always allowed customers to use their own standpipe(s). The standpipe(s) must be in good condition and fitted with a working double check valve.

Fields marked with * are mandatory.

Licence required

Please select the licence type *

If you choose to apply for an Annual  hydrant licence, you will be asked to use points on our Washout list.

If you are applying for a Short Term Licence, please allow up to 5 days for us to put your licence in place.

Please note: If the form is not completed within 20 minutes, the page will expire and your information will be lost. If you think that your application may have been lost, as you haven't been contacted by a member of the team at least 3 days after you submitted your application, please get in touch with us.

Company contact details

Title *
Full name *
Company name *
Company address *
Company postcode *
Company telephone number
Email address *

Site contact details

Full name *
Site address (if known)
Site postcode (if known)
Email address *
Site telephone number *

Hydrant location

You can either use hydrants on our Washout list or use hydrants at a specific location.

Note: Should you wish to use hydrants throughout Affinity Water supply area you will be required to use (Washout) hydrants from a designated list.

I wish to use hydrants throughout Affinity Water area

Location 1

Description of location 1
Road name

Location 2

Description of location 2
Road name

Location 3

Description of location 3
Road name

Water usage

Reason why water is required *
Usage start date
Usage end date
Estimated daily consumption (cubic meters)

Standpipe details

Please complete the following section Using your own standpipe if you are using your own standpipe.

Please note: For customers wishing to use a 63mm standpipe, the minimum charging band is 1-10 cubic metres/day.

We are currently unable to provide standpipes for hire or sale. However we operate with unmetered standpipes and have always allowed customers to use their own standpipe(s). The standpipe(s) must be in good condition and fitted with a working double check valve

Using your own standpipe(s)

Please Note: All standpipes must be in good working order and have a working Double Check Valve fitted.

Own 19mm standpipe
Quantity (19mm)
Own 63mm standpipe
Quantity (63mm)
Own other size
Specify size
Quantity (Other size)

Water tank use (if applicable)

For equipment which includes water tanks, please give tank size (cubic meters):
Average number of tank fills per day

Protection from contamination

For each item of equipment other than standpipes, please provide the vehicles registration number if the vehicle is mobile or serial number if the vehicle is immobile.

Please list all vehicle registrations (use a comma between each registration)

Please state the method of protection against backflow at:

Standpipes e.g approved double check valve *
Inlet to tank/cistern - e.g. air gap: (if not applicable enter 0) *
Supporting Information

VAT information

You will be charged VAT on any items you hire or buy and for the cost of this service. You may also be charged VAT on the water you use.

If your predominant trading activity falls under one of the following headings then you are liable to pay VAT on your water charges.

Please note: This is a legal declaration which may be seen by an inspector from H M Revenue and Customs. If you make a false declaration, you may be prosecuted or fined. 

Does your main economic business activity fall within division 1,2,3,4 or 5 of the Standard Industrial Classification (1980)? *

* Division 2 covers extraction of minerals and ores other than fuels & manufacture of metals, mineral product and chemicals.

Other information

How did you hear about us?
Please use the space below to give us any further information that will help us to respond to your request.

In case we have a query with your form please enter a contact email address here.

Your contact email address *

Terms and conditions

Please read the terms and conditions of hydrant use (opens in a new tab/window).

By pressing SUBMIT, I certify that the details given are accurate and that any change in equipment or consumption will be notified to Affinity Water.

Please note : you will not be authorised to use any hydrants until the appropriate fee has been paid (subject to conditions) and a written licence and standpipe tag(s), where applicable, have been issued.

We will send you an acknowledgement of your application. If you do not receive the email, your application may not have been submitted successfully.

I have read and accept the Terms and Conditions * 

Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area. Read our full privacy policy.

Enable Recite