Close Search
Search
Accessibility
My Account
Contact
Search
Search
Menu Toggle
Close Menu
Your home
Your home
Back
Your Account
Your Account
Back
Everything about your water and account
Log in or register to manage your account
Moving home
Become a new customer
Update your details
Get a copy bill or statement
Priority Services
Bills
Bills
Back
About your bill
View your online bill
Understanding your bill
Is your bill high?
Get a copy bill or statement
Paperless billing
Pay
Pay
Back
Ways to pay your bill
Set up a payment plan
Financial support
Financial support
Financial support
Back
Get help with paying your bill
Apply for a reduced bill
Apply for the bill cap scheme
Set up a payment plan
Is your bill high?
Get help with waste water charges
How we've helped people in debt
Emergencies & works
Emergencies & works
Back
Latest incident alerts
I have no water
Low water pressure
Search works in your area
Why we're renewing water mains
How we support customers during incidents
Home Emergency Cover
Report a problem
Report a problem
Back
Report a problem
Water leaks
Low water pressure
Water advice
Water advice
Back
Everything about your water and account
Drinking water quality
Check your water hardness
Find a plumber
Find your Wastewater provider
How to guides
Find your stop tap
About lead pipes
Metering
Metering
Back
Apply for a water meter
How to read your water meter
Submit a meter reading
Our metering programme
Save water
Save water
Back
Water-saving tips & devices
Water-saving tips & devices
Back
My Water Footprint - how much water are you using
Water-saving tips
Water-saving devices
Setting up water-saving devices
Water saving in the garden
Book a Home visit
Save water
Save Water
Back
Save our Streams
Working with schools - Water Smart
Water neutrality (water efficient homes)
Help & Support
Help & Support
Back
Everything about your water and account
Useful information
Report a problem
Financial support
Priority Services
Notify us of a bereavement
Landlords & Letting agents
Building & Developing
Building & Developing
Back
Homeowners & builders
Homeowners & builders
Back
Home Projects
Estimate your application fee
New connections budget estimator
Apply for a connection
Lead pipe replacement
Separating joint supplies
Developers & consultants
Developers & consultants
Back
Apply for a disconnection
Apply for a temporary supply
Apply for a water mains connection
Apply for a water mains diversion
Guidance for developers
Self-lay
Self-lay
Back
Self lay application
Guidance for developers
Guidance for self-lay providers
Adoption codes
NAVs
Local and highways authorities
We're here to help
We're here to help
Back
Current alerts and works
Useful information
FAQ's
Contact Us
Charges
Charges
Back
Our charges
Water efficiency
Environmental Incentives Common Framework
Estimate your application fee
New connections budget estimator
Historic charges
My Development Portal
Retailers & Business
Retailers & Business
Back
Retailers & Business
Retailers & Business
Back
About us
Are you a business customer?
Search our area
Water mapping
Asset Condition Lab
Charges & Services
Charges & Services
Back
Charges & Services
Accredited entities
Alternative Payment Terms
Alternative eligible credit support
Meter reading & data logging services
Relationship & Account management
Trade Sewerage & Drainage
Hydrant licence
Help & Guidance
Help & Guidance
Back
Sensitive customers
Using SwimPool Portal
Unplanned event support
Our policies
Water Quality & Scientific Services
Water fittings regulations
Water efficiency for businesses
Useful links & documents
Get Winter Ready
Alerts and works
Smart metering
About us
About us
Back
About us
About us
Back
Our supply area
Our jobs
News & blogs
Our sites
Our board of directors
Our owners
Innovation
Accreditation & certification
Independent Challenge Group
Health & local authority liaison
Governance & Assurance
Governance & Assurance
Back
Governance & Assurance
Our regulators
Our code of ethics
Investors & Suppliers
Investors & Suppliers
Back
Investors overview
Investor library
Announcements
Organisational structure
Suppliers
Tender opportunities
Our plans
Our plans
Back
Business plan
Water Resources plan
Drought Management plan
Reports
Reports
Back
Latest reports
Our annual report
Our performance
Charges scheme
Our polices
Sustainability
Sustainability
Back
Sustainability
Biodiversity
Catchment management
Climate change
Environment
Environment information regulations
Multi-capitals
Net-zero
Our water resources
Reducing abstraction
River restoration
Water trading
Accessibility
My Account
Contact
Live Service Alerts (1)
Interruption to your water supply - Ruislip - HA4
Affinity Water Sitemap
About Affinity Water
Accreditation & Certification
Board of directors
Customer Challenge Group
Governance & assurance
icg
Innovation
Investors
Investor announcements
Investor library
Organisational structure
News
Our sites
Owners
Performance
Plans
Archived WRMPs
Business plan
Drought management plan
Latest reports
Market information tables
Water resources management plan
Water trading
Managing resources
Reports & publications
Charges Scheme
Scientific Services
The laboratory
Suppliers
Policies
Tender opportunities
About us
History
Regulators
At Home
About Water Leaks
Domestic leakage allowance
How we find and fix leaks
Leaks
Whose responsible for water pipes?
Accessibility
British Sign Language
Alerts & planned works
Approved plumbers
Burst pipes
Cleaning our water mains
Ice pigging
Homeserve
I have no water
Incident support
Keeping you informed
Lead pipe replacement
Renewing water mains
Search works in your area
Complaints
Contact us - customers
Email us
Frequently asked questions
Get a water meter
Apply for a meter
Find your external stop tap
Help me find my stop tap
How much will I save?
How to read your meter
Metering Journey
Reading your water meter
Smart Water Meters
Submit your meter reading
SureStop
Switching
Update my stop tap records
Water fittings regulations apply
Water fittings regulations notify
Your Meter Reading
Get winter ready
How to guides
Dealing with bogus callers
Dealing with frozen pipes
Discoloured or aerated water
Find your inside stop tap
Find your outside stop tap
Lag your pipes
Manage high consumption
Preventing future problems
Tastes and odours from your water supply
Water efficiency in the home
Water efficiency outside
Manage your account online
Moving home
Closing an account
Existing customer
Landlords and letting agents
Within our area
My Water
Need help with your bill?
Anna
Dan
Debt contact
Hayley
Josh
Julie
Tamara
Our supply area
Our Water Resources
Priority services
Independent Advice
Report a Problem
Faulty equipment report
Retailers & Business
About us
Our charges
Alerts & works
Are your customers winter ready?
Alternative Payment Terms
Asset Condition Lab
Charges and Services
Accredited Entities
Alternative Eligible Credit Support
FAQs
Meter Reading & Data Logging Services
Relationship/Account Management
Contact us
For Business Customers
Help and Guidance
Our Policies
Resolving leaks and saving water
Sensitive Customers
Unplanned event support
Hydrant licence
Apply for hydrant use
Hydrant misuse
Retail High Demand
Smart Metering for Non Household customers
Water mapping
Save Our Streams
Book your FREE leak visit
Chalk Streams
Chelsea Flower Show
Doing Our Bit
Home Leaks
Home Visits
Seasonal water saving tips
Setting up your water saving devices
Cistern Bag
Hose Trigger
LeakyLoo Strips
Shower Head
Shower Saver
Twin Tap Saver
Water-less Crystals
Stream Experience
Water Footprint
Water Saving Devices
Water saving in the garden
Water Saving Tips
Water Smart
What is Save Our Streams?
Subject access request
Sustainability
Abstraction reductions
Sundon Reservoir
Biodiversity
Catchment management
Climate change
Conservation, access & recreation
Environment
Environmental Monitoring
Environment information regulations
EIR information request
Invasive Non-Native Species
Multi-capitals
Net Zero
public value
River restoration
River Beane
River Gade
River Ivel
River Lea
River Misbourne Restoration
River Ver Restoration Project
The Moor River
Water availability
Terms of use
Acceptable Use Policy
Useful Information
Waste water
Water cycle
Water fittings regulations
Training and accreditation
Water neutrality
Water Neutrality News
Water pressure
Low pressure
Our responsibilities
Pressure questionnaire
Your responsibilities
Water quality
Appearance of your water
Contact us
Fluoride
In your area
Lead
non-WIAPS-no-section-50
non-WIAPS-section-50
WIAPS-no-section-50
WIAPS-section-50
Tastes & odours
Water hardness
Water resources
Central
East
How water works
South east
Your water bill
Change your details
Debt Support Schemes
Direct Debit sign up
Get help with paying your bill
Help with wastewater charges
High Consumption
Low income fixed tariff
Notifying us of a bereavement
Paperless bills
Payment card replacement
Payment plan
Refund request
Request a copy bill
Understanding your water bill
Your metered bill explained
Your non-metered bill explained
Water bill price increase
Watersave tariff
WaterSure
Ways to pay
Development Experience
Adoption Codes
Contact us
Developing your land
Disconnection
DS-Site-Developments
Environmental Incentives Common Framework
Bespoke incentives
Environmental incentives
Fire Supplies
Historic charges
Home Projects
Installation Requirements
Local & Highways Authorities
New Appointments and Variations (NAV)
New Connections Budget Estimator
Our charges
Self-Lay Providers
Separating-Joint-Supplies
Temporary supply
Water efficiency credits
Water mains
Water mains diversion
We're here to help
Everything about your water and account
Privacy
Privacy notice
Sharing data with Credit Reference Agencies
FAQs
Enable Recite