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Find your external stop tap

Stop taps come in many shapes and sizes and yours may look different to your neighbours.

What does my external stop tap look like?

Here are a few examples of what your stop tap cover may look like so you know what you should be looking for:

How to find your stop tap

  • If you have an external meter your stop tap is likely to be in the same hole.
  • Ask your neighbours where their stop taps are - if you have a similar type of house, they're likely to be in similar place.
  • Remember your stop tap may be on the pavement, your own garden or your neighbours garden.
  • If your kitchen is at the back of the property your stop tap may be in your rear garden. 
Watch our helpful video below for more advice on how to find your stop tap and to turn it off.

Still can't find your stop tap?

Complete the our online form and a member of our team will get in touch with you.


Chat to us via WhatsApp

Click the button below to chat to us or add our number 07971013368 to your phone (WhatsApp text messaging only).

We are available to chat between 8am-6pm Monday to Friday.

If you have your customer number to hand this helps us get your enquiry sorted more quickly. You can find this at the top of your bill, on your bill reminder or by logging in to My Account.

Update your stop tap location

Found your stop tap and would like your records to be updated?

Update my stop tap

Help me find my stop tap

If you need us to help you in finding your stop tap.

Help finding a stop tap


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