View all current alerts (2)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > Metering > Find your external stop tap
Here are a few examples of what your stop tap cover may look like so you know what you should be looking for:
Complete the our online form and a member of our team will get in touch with you.
We are available to chat about a water supply problem between 8am-6pm Monday-Friday.
Alternatively, add our number 07971013368 to your mobile phone contacts (WhatsApp text messaging only).
Frequently asked questions
I have a leak on my external stop tap
I have no water, what should I do?
I need to find my external stoptap
Help with intermittent Leaks
I would like to find out more about lead. Can you help?
How can I find out who is my water company?
What is a Waste of Water notice?
My water is due to go off, but I can't manage without water.
What fittings are approved to use on the UK Water Supply System?
I need a plumber
Found your stop tap and would like your records to be updated?
If you need us to help you in finding your stop tap.
A SureStop water switch is a quick and easy way for you to control the water supply in your home at the switch of a button.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch