How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > Metering > Update my stop tap records
If you've managed to locate your external stop tap or meter, we'd be grateful if you could let us know so that we can ensure that our records are up to date.
Fields marked with * are mandatory.
Please provide an accurate description of where your external stop tap is located (e.g. 3m RHS of concrete path, 4m into garden, under tree).
Frequently asked questions
Should I do anything for my meter installation?
Will I save on a meter?
I can't have a meter, what happens now?
Can I have my meter moved to a different place?
I have applied for a meter, what happens next?
How do I apply for a meter?
Where is my meter?
Do I have to have a meter?
Can I take my own meter readings?
My meter has been fitted, what happens next?
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch