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If you're having trouble paying, we're here to help.

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Financial help

The Water Direct Scheme

The Water Direct Scheme scheme is run in partnership with the Department of Work and Pensions; it allows you to set up a weekly payment using benefit payments.

Are you?:

  • In debt and can’t afford to pay the current bill
  • Receiving one of the following benefits: Income-based Job Seekers Allowance, Employment and Support Allowance, Pension Credit, Universal Credit

If you answer YES to ALL of the above statements and you feel that the Water Direct Scheme is right for you, then please contact us on 0800 697 982.

Financial help

Independent Debt Advice

If you're struggling to pay your water bill, there's multiple organisations that we work with that can offer debt advice and support:

Financial help

Contact us

We know it’s not easy making that first contact. We're understanding and will not judge, and there are plenty of ways we can help you. Complete our contact us form and our customer team will get back to you

Or, you can chat to us via WhatsApp! We're available 8am-6pm Monday-Friday.

If you know your customer number this helps us deal with your enquiry quicker. You can find this at the top of your bill or by logging in to My Account.

Click here using your mobile >

If you're using a desktop or tablet, you can add our number 07745659300 to your phone contacts (for WhatsApp messaging only)

Financial help

Did you know you can get cheaper broadband and phone packages?

Due to the rising cost of living, Ofcom is encouraging companies to offer social tariffs to help customers on low incomes.

If you're claiming Universal Credit, Pension Credit or other benefits, you may be entitled to a social tariff on your broadband.

Find out more

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