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You are here : At Home > Billing > Help with paying your bill
Spread the cost of paying with a payment plan. There are many ways to pay, either by direct debt, online, Pay Point card or giro slips.
Are you claiming benefits or do you have a household income of less than £16,480 excluding benefits?
Do you have a water meter, and consume a lot of water because you have a large family or a medical condition?
The Water Direct Scheme scheme is run in partnership with the Department of Work and Pensions; it allows you to set up a weekly payment which is taken directly out of your benefits.
If you answer YES to ALL of the above statements and you feel that the Water Direct Scheme is right for you, then please contact us on 0800 697 982.
We collect charges on behalf of the sewerage provider for your area. They have schemes to help customers struggling with their bills.
There are independent debt agencies or charities that offer debt advice and support.
We know it’s not easy making that first contact. We are understanding and will not judge, and there are plenty of ways we can help you. Complete our contact us form and our customer team will get back to you
Or Chat to us via WhatsApp
We are available 8am-6pm Monday-Friday. If you know your customer number this helps us deal with your enquiry quicker. You can find this at the top of your bill or by logging in to My Account.
Click here using your mobile >
or you can add our number 07971013368 to your phone contacts (for WhatsApp messaging only)
Frequently asked questions
I need help paying my bill
Do I have to pay a bill for a empty home?
Can I get a copy of my bill?
How do you calculate my bill?
I have a meter, how often will I be billed?
How can I change my details?
How often am I billed?
How can I amend or cancel my Direct Debit?
Can I have a summary of charges?
Do you offer a discount?
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We have listed a number of charities and organisations who specialise in aid for people living with disabilities.
For customers who require urgent assistance during an incident. Please register for priority services so we can assist you in an emergency.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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