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Help with paying your bill

If you're having trouble paying, we're here to help.

Apply for a reduced bill

If you're claiming benefits or have a household income less than £17,005

LIFT Tariff

Set up a payment plan

Spread the cost of paying your bill

Set up a payment plan

Apply for a bill cap scheme

If you're on a meter & consume a lot of water because you have a large family or a medical condition

Apply for a WaterSure tariff

Get help with sewerage charges

Our sewerage providers have schemes to help customers to pay their bill

Sewerage schemes

Cost of living

We're working with National Debtline to help support those struggling

National debtline

Sign up for priority services

For customers who require urgent assistance during an incident

Priority services

CCW approved advice

Further information:

  • Use your benefits payments

    The Water Direct Scheme scheme is run in partnership with the Department of Work and Pensions; it allows you to set up a weekly payment using benefit payments.

    Are you?:

    • In debt and can’t afford to pay the current bill
    • Receiving one of the following benefits: Income-based Job Seekers Allowance, Employment and Support Allowance, Pension Credit, Universal Credit

    If you answer YES to ALL of the above statements and you feel that the Water Direct Scheme is right for you, then please contact us on 0800 697 982.

  • Independent debt advice

    There are organisations that can help that offer debt advice and support.

  • Payment problems leaflet

    Find out how we can help, and what we offer if you're in debt

  • Contact us

    We know it’s not easy making that first contact. We are understanding and will not judge, and there are plenty of ways we can help you. Complete our contact us form and our customer team will get back to you

    Or Chat to us via WhatsApp

    We are available 8am-6pm Monday-Friday. If you know your customer number this helps us deal with your enquiry quicker. You can find this at the top of your bill or by logging in to My Account.

    Click here using your mobile >

    or you can add our number 07745659300 to your phone contacts (for WhatsApp messaging only)