Road Closure - Redbourn Road - St Albans
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The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
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View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
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You can see how much water you use and if you use less water you are also likely to save on your energy bills!
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Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
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FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
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You are here : At Home > Billing > Help with paying your bill
Spread the cost of paying with a payment plan. There are many ways you can pay, online , giro slip or payment card.
Request a payment plan
Do you have a water meter, and consume a lot of water because you have a large family or a medical condition?
Are you claiming benefits or do you have a household income of less than £16,385 excluding benefits?
Low income fixed social tariff
Are you in arrears and can't pay your current bill and receiving benefits.
Water Direct scheme
We collect charges on behalf of your waste water provider. They also have scheme to help those struggling with their bills.
Learn more about schemes to help with sewerage charges
See a list of organisations that can give you free confidential advice & support
Click the button below to chat to us. Alternatively, add our number 07971013368 to your phone contacts (WhatsApp text messaging only).
We are available to chat between 8am-6pm Monday-Friday.
Frequently asked questions
I need help paying my bill
What is the Low Income Fixed Tariff
Do I have to pay a bill for a empty home?
How can I pay my bill?
If I change to paperless bills, what happens if I need a bill as proof of address?
How can I change my details?
Can I get a copy of my bill?
How do you calculate my bill?
What are fixed charges?
I have a high metered bill
For customers who require urgent assistance during an incident. Please register for priority services so we can assist you in an emergency.
We have listed a number of charities and organisations who specialise in aid for people living with disabilities.
Read our leaflet to learn of more ways how we can help you.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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