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The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
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View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
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To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
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You are here : At Home > Billing > Help with paying your bill
Spread the cost of paying with a payment plan. There are many ways you can pay, online , giro slip or payment card.
Request a payment plan
Do you have a water meter, and consume a lot of water because you have a large family or a medical condition?
Are you claiming benefits or do you have a household income of less than £16,385 excluding benefits?
Low income fixed social tariff
Are you in arrears and can't pay your current bill and receiving benefits.
Water Direct scheme
We collect charges on behalf of your waste water provider. They also have scheme to help those struggling with their bills.
Learn more about schemes to help with sewerage charges
See a list of organisations that can give you free confidential advice & support
Click the button below to chat to us. Alternatively, add our number 07971013368 to your phone contacts (WhatsApp text messaging only).
We are available to chat about a water supply problem between 8am-6pm Monday-Friday.
Frequently asked questions
I need help paying my bill
What is the Low Income Fixed Tariff
If I change to paperless bills, what happens if I need a bill as proof of address?
Can I pay monthly?
How can I change my details?
Can I get a copy of my bill?
How can I amend my Direct Debit?
Do I have to pay a bill for a empty home?
What are fixed charges?
How do you calculate my bill?
For customers who require urgent assistance during an incident. Please register for priority services so we can assist you in an emergency.
We have listed a number of charities and organisations who specialise in aid for people living with disabilities.
Read our leaflet to learn of more ways how we can help you.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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