Interruption to your water supply - UB7 - West Drayton
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Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
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Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
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You are here : At Home > Billing > Help with paying your bill
If you're claiming benefits or have a household income less than £17,005
Spread the cost of paying your bill
If you're on a meter & consume a lot of water because you have a large family or a medical condition
Our sewerage providers have schemes to help customers to pay their bill
We're working with National Debtline to help support those struggling
For customers who require urgent assistance during an incident
The Water Direct Scheme scheme is run in partnership with the Department of Work and Pensions; it allows you to set up a weekly payment using benefit payments.
If you answer YES to ALL of the above statements and you feel that the Water Direct Scheme is right for you, then please contact us on 0800 697 982.
There are organisations that can help that offer debt advice and support.
Find out how we can help, and what we offer if you're in debt
We know it’s not easy making that first contact. We are understanding and will not judge, and there are plenty of ways we can help you. Complete our contact us form and our customer team will get back to you
Or Chat to us via WhatsApp
We are available 8am-6pm Monday-Friday. If you know your customer number this helps us deal with your enquiry quicker. You can find this at the top of your bill or by logging in to My Account.
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or you can add our number 07745659300 to your phone contacts (for WhatsApp messaging only)