Apply for a reduced bill

If you're claiming benefits or have a household income less than £17,005


Apply for a bill cap scheme

If you consume lots of water because you have a large family or medical condition

Bill cap scheme

Debt support schemes

We may be able to provide help to reduce or clear your debt

Debt support schemes

Get help with wastewater charges

Our wastewater providers have schemes to help customers pay their bill

wastewater charges

Set up a payment plan

Spread the cost of paying your bill through Direct Debit or a PayPoint card

Payment plan

Get debt help and advice

We're working with National Debtline to help support those who are struggling with their bills

National Debtline

Sign up for Priority Services

For customers who need extra help with communication, access, or physical and mental health

Priority Services

Download our helpful guide

Find out how we can help, and what we offer if you're in debt

Payment problems leaflet

Get further help

The Water Direct Scheme

The Water Direct Scheme scheme is run in partnership with the Department of Work and Pensions; it allows you to set up a weekly payment using benefit payments.

Are you?:

  • In debt and can’t afford to pay the current bill
  • Receiving one of the following benefits: Income-based Job Seekers Allowance, Employment and Support Allowance, Pension Credit, Universal Credit

If you answer YES to ALL of the above statements and you feel that the Water Direct Scheme is right for you, then please contact us on 0800 697 982.

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Independent Debt Advice

If you're struggling to pay your water bill, there's multiple organisations that we work with that can offer debt advice and support:




Contact Us

We know it’s not easy making that first contact. We're understanding and will not judge, and there are plenty of ways we can help you. Complete our contact us form and our customer team will get back to you

Or, you can chat to us via WhatsApp! We're available 8am-6pm Monday-Friday.

If you know your customer number this helps us deal with your enquiry quicker. You can find this at the top of your bill or by logging in to My Account.

Click here using your mobile >

If you're using a desktop or tablet, you can add our number 07745659300 to your phone contacts (for WhatsApp messaging only)

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Did you know you can get cheaper broadband and phone packages?

Due to the rising cost of living, Ofcom is encouraging companies to offer social tariffs to help customers on low incomes.

If you're claiming Universal Credit, Pension Credit or other benefits, you may be entitled to a social tariff on your broadband.