How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > My Water > I have no water
View our Current Alerts
Check for planned works in your area
The water supply usually enters your home through the cold kitchen tap. If water is coming out of the kitchen tap but nowhere else in your home, this may indicate an issue with your internal plumbing. We recommend contacting an approved plumber or your landlord to help.
If your neighbours have water, you may have an internal problem. We recommend contacting an approved plumber or your landlord.
If your property has its own single supply and connection to your water main, please contact us to investigate this further.
Your internal stop tap is normally under the kitchen sink, in the airing cupboard or under the floorboards by the front door. If the tap is closed, turn it anti-clockwise and ensure it is fully open.
Also, check your outside stop tap. If you share your water supply with your neighbours, check to see if they have recently used the outside stop tap.
Find out more about stop taps
Trapped air may occur if there has been an interruption to your water supply and your pipes have been drained. This can affect water flowing through your pipes. If this is a result of work carried out at your home, contact your plumber.
We will only consider carrying out internal repairs if we have caused the interruption to your supply.
If you've completed the above steps without success, it may be a problem we are not aware of. Please call us on 0345 357 2407 to let us know.
Here are some other factors that could contribute to a loss of supply in your home.
Recent plumbing work can occasionally cause an internal water pressure problem. If your mains-fed tap (usually the kitchen tap) is supplying water at normal pressure, but taps supplied by your internal water tank are not, please contact your plumber.
Need a plumber?
We recommend you get three quotes from plumbers that are part of an approved contractors scheme, such as WaterSafe.
Find WaterSafe approved plumbers in your area >
You may share a supply pipe with your neighbours. Check to see if the stop tap is closed (inside and outside) if there is a burst, all the properties on the supply pipe are likely to be affected. You can also check to see if any building works are going on nearby or if there is an empty property with a stop tap turned off.
Responsibility for water pipes
Click the button below to chat to us. Alternatively, add our number 07971013368 to your phone contacts (WhatsApp text messaging only).
We are available to chat about a water supply problem between 8am-6pm Monday-Friday.
Frequently asked questions
Help with intermittent Leaks
I have no water, what should I do?
What fittings are approved to use on the UK Water Supply System?
I want to replace my mains water pipe
I need a plumber
Can I work on water pipes?
What is a Waste of Water notice?
My water is due to go off, but I can't manage without water.
How can I report a water leak?
How can I find out who is my water company?
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch