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How to update your details

Updating your details online is simple, from My Account you can:

  • Update your contact details
  • Correct how your name appears on a bill
  • Add someone to your bill, such as your partner or housemate
  • Tell us you’re moving home

Not yet registered?

You can register today with your customer reference number. You’ll find it at the top of your bill.
Register now


Chat to us via WhatsAppWhatsApp Logo

Click the button below to chat to us or add our number 07745659300 to your phone (WhatsApp text messaging only).

We are available to chat between 8am-6pm Monday to Friday.

If you have your customer number to hand this helps us get your enquiry sorted more quickly. You can find this at the top of your bill, on your bill reminder or by logging in to My Account.