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In some instances, you may only require a temporary connection to our water main, such as for a temporary construction site or compound.

Alternatively you may need a Stand Pipe Licence to draw water from a hydrant in our area.


Our Process

We aim to provide you with a cost advice within 28 calendar days of receiving your application.

  • Select a Retailer

    1. Select a retailer

    Select retailer and include an application.


    2. Application

    Submit your application.


    3. Confirmation

    We confirm we received everything.

    Design, Survey Cost

    4. Design, survey & cost

    We work on the design, survey and cost.

    Cost Advice and proceed

    5. Cost advice & proceed

    We send cost advice. Tell us if you want to proceed.

    1. You must select and provide Retailer details within your application form. View a list of current Retailers.
    2. Submit your application for a temporary building supply connection.
    3. We will confirm we have everything needed to answer your enquiry within 5 calendar days of receiving your application.
    4. We will design your connection which may include a site visit by a technician.
    5. We will send you a cost advice 28 calendar days after receiving the full and complete information and then you decide if you wish to proceed with the Temporary Building Supply.
  • Payment and request your connection
    Forms & payment

    1. Forms & payment

    To proceed, return your completed forms and make payment.

    Send photographs

    2. Send photographs

    Send us photographs of your pipework.


    3. Confirmation

    We confirm if your installation meets the requirements.

    Planning team

    4. Planning team

    Your application is passed to our planning team.

    1. After you have decided to go ahead with a temporary building supply, select your preferred payment method, complete the cost advice and then send them back to us by post or email and make the payment.
    2. When you are ready for your connection send us photographs of your installation showing that it meetsour requirements.
    3. We will check your installation photographs and confirm your pipework meets our requirements. We will do this within 3 working days of receiving your photographs.
    4. We pass your application to our planning team.
  • Planning
    Application review

    1. Application review

    Our planning team checks your installation details.

    Propose an installation date

    2. Propose an installation date

    We call you to propose an installation date.

    Notify your retailer

    3. Notify your retailer

    Notify retailer of the connection date.

    Works permit and conditions reviewed

    4. Works permit and conditions reviewed

    We review the works permit and conditions.

    Confirm date

    5. Confirm date

    We will confirm the installation date.

    1. Our planning team checks your application.
    2. Our planner will call you within 5 working days to propose an installation date. The date will be within 21 calendar days if there are no extraordinary conditions (we confirm in writing if your works are considered extraordinary). You can request a later installation date if this suits your build programme (if you do opt for this we confirm the date in writing).
    3. You must notify your Retailer at least 8 Business Days before the expected date of the new connection. Failure to notify the Retailer will mean the physical connection cannot be made by the Wholesaler.
    4. If required, we will apply to the Highways Authority for a Street Works permit and they have 3 Business Days to respond to us. The permit status is confirmed and any conditions are noted. If this affects your installation date we will contact you, otherwise we will confirm your date on our schedule.
  • Installation
    Site visit

    1. Site visit

    We may visit the site before installation.

    Team arrives

    2. Team arrives

    Our team arrives on site to start digging.


    3. Installation

    Pipes and meters installed, then our team leaves site.


    4. Reinstatement

    If required we will return to carry out a reinstatement.

    Billing & switching

    5. Billing & switching

    You will be billed by your retailer.

    1. Our site agents may visit the area before their installation team arrives (you do not have to be present).
    2. On the scheduled day our installation team will arrive to start the work.
    3. Our installation team will complete the installation of our new pipework and connect to yours. They will install the new meters and are required to prove the supply and confirm the postal address. When everything is installed the team will leave site.
    4. If any reinstatement is required this will be completed no more than 3 working days after the installation work.
    5. The Wholesaler shall notify the Market Operator within 5 Business Days of the connection having been made, in accordance with the Market Terms. You will be billed for the water used by your Retailer. Any changes to the ownership or responsibility for payment of water charges should be directed to your chosen Retailer. You are also able to switch your provider of Retail services
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