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The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
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You are here : At Home > Priority services
Here are the services we offer:
You can also download a PDF version of the Priority Services form and post it to us at Advanced Care Team, Affinity Water, Tamblin Way, Hatfield, Herts, AL10 9EZ
Please note: If you need to use the accessibility functionality to read the above PDF form, please click on the icon (on the right-hand side), before opening the document.
or Call - if you prefer to speak to us, you can apply by calling us on 0345 357 2406
If you would like to nominate someone else to discuss your account with us, please complete our Third Party Consent form (PDF 44KB).
If you require a translator, please get in touch with our customer service team.
View a list of charities and organisations that can offer help and advice.
See a list of agencies that can offer you free confidential advice.
If you prefer to contact us our friendly team are happy to help. Contact them by email at firstname.lastname@example.org or call 0345 357 2406.
Frequently asked questions
Will I save on a meter?
Can I add or remove someone from my account?
How do I cancel my Direct Debit?
I am moving house, what do I need to do?
What is the Low Income Fixed Tariff
How can I pay my bill?
I have no water, what should I do?
Can I pay monthly?
Can I take my own meter readings?
I need help paying my bill
If you are struggling to pay we may be able to provide additional support.
Struggling to pay
Being on the UK Power Networks Priority Services Register will ensure you will receive extra support if you experience a power cut.
UK Power Networks Priority Scheme
If you need a bit of extra help, this booklet explains who is eligible to receive this support, what’s available and how to apply for it.
Special Assistance Leaflet
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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