Interruption to your water supply - UB7 - West Drayton
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Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
What's your Water Footprint?
Find out how, and where, you use the most water in your home and discover easy ways to start water saving.
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You are here : At Home > Priority services
Here are the services we offer:
You can also download a PDF version of the Priority Services form and post it to us at Advanced Care Team, Affinity Water, Tamblin Way, Hatfield, Herts, AL10 9EZ
Please note: If you need to use the accessibility functionality to read the above PDF form, please click on the icon (on the right-hand side), before opening the document.
or Call - if you prefer to speak to us, you can apply by calling us on 0345 357 2406
Please see our privacy notice for the Priority Service Register below.
If you would like to nominate someone else to discuss your account with us, please complete our Third Party Consent form (PDF 44KB).
British Sign Language users can contact us using a British Sign Language video interpreter, via the InterpretersLive! service, provided by Sign Solutions. Find out more here.
If you require a translator, please get in touch with our customer service team.
View a list of charities and organisations that can offer help and advice.
If you prefer to contact us our friendly team are happy to help. Contact them by calling 0345 357 2401.
Frequently asked questions
I want to know about leaks
Will I save on a meter?
What are Assessed Charges?
I need to find my external stoptap
My meter has been fitted, what happens next?
I want to replace my mains water pipe
Can I have a summary of charges?
How can I find out who is my water company?
My water is due to go off, but I can't manage without water.
I need a plumber
If you are struggling to pay we may be able to provide additional support.
Struggling to pay
Being on the UK Power Networks Priority Services Register will ensure you will receive extra support if you experience a power cut.
UK Power Networks Priority Scheme
If you need a bit of extra help, this booklet explains who is eligible to receive this support, what’s available and how to apply for it.
Special Assistance Leaflet