Interruption to your water supply - UB7 - West Drayton

Need extra help?

The Priority Services Register (PSR) is free to join and helps us identify customers who may need extra help with communication, access, physical, or mental health needs.

Here are the services we offer:

Visually impaired – We can provide bills and all other printed communications in Braille, large print or as a CD. You can also change the colours for this website to adapt it to suit your needs.
Hearing difficulties – We have type talk facilities available. This is a free service which lets you speak or type the conversation and then converts it into text both online and over the phone.
Medical Conditions – If you have a medical condition that requires you to use large amounts of water, you can be added to our register. We may deliver water to you during a supply interruption.
Password scheme – Register for our password scheme, so you can tell if our staff are genuine if they visit you. Before they enter your property, they must tell you the password first.
Physical or mental health needs – We guarantee to treat any information you share with us sensitively

Apply for priority services with My Account

You can also download a PDF version of the Priority Services form and post it to us at Advanced Care Team, Affinity Water, Tamblin Way, Hatfield, Herts, AL10 9EZ

Please note: If you need to use the accessibility functionality to read the above PDF form, please click on the icon (on the right-hand side), before opening the document.

or Call - if you prefer to speak to us, you can apply by calling us on 0345 357 2406

Privacy Notice

Please see our privacy notice for the Priority Service Register below.

PSR Privacy Notice (PDF 330KB)

Third party consent

If you would like to nominate someone else to discuss your account with us, please complete our Third Party Consent form (PDF 44KB).

British Sign Language

British Sign Language users can contact us using a British Sign Language video interpreter, via the InterpretersLive! service, provided by Sign Solutions. Find out more here.