View all current alerts (2)
Contact us
How are we doing?
View our frequently asked questions >
contact us >
My Account
Sign in
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill. You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Apply now
Moving home?
We are here to make your move easy. It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Learn more
Not registered?
Register today
Hello. Sign in.
You are here : At Home > Moving home
We're here to make your move easy. You can let us know up to four weeks before you move, and it takes just 5 minutes to tell us online.
Click one of the options below to find out what info you'll need handy.
I'm moving into the area and need to open an account.
I am an Affinity Water customer and I am moving home.
Tell us about your move here>>
Frequently asked questions
Can I add or remove someone from my account?
Will I save on a meter?
How do I cancel my Direct Debit?
I am moving house, what do I need to do?
Can I pay monthly?
What is the Low Income Fixed Tariff
How can I report a water leak?
How can I pay my bill?
What are fixed charges?
Do I have to have a meter?
© , Affinity Water Limited. Registered in England No.02546950.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch