Has somebody connected to our water network that you think shouldn't?

While many of our business customers have permission to use our network, some don’t, and they may even use it illegally. When unauthorised water usage happens, it can impact the water supply for others in the area.

You might notice a slight decrease in water pressure or a change in the appearance of your water if this happens. Don’t worry, once the user disconnects from the supply, it should get back to normal.

If you notice the hydrant point is leaking or the cover has not been put back on properly, please contact our emergency 24-hour line.

To help prevent this from happening, please let us know of any hydrant misuse you may have seen out and about by filling out the form below. 

Report misuse of a hydrant

Fields marked with * are mandatory.

Your details
Name *
Preferred contact number
Email address *
About the incident
Date *
Time *
Location (full address including postcode) *
What was witnessed *
Name of the company making the connection (if known)
Witnessed vehicle registration (if applicable)
Type of vehicle *	[please select] Tanker Lorry Van Other
If other, please specify
Have you noticed this being used more than once? *	[please select] Yes No
If you selected yes, please give further details
Upload supporting evidence (max 3MB)
Upload supporting evidence (max 3MB)
Upload supporting evidence (max 3MB)
Upload supporting evidence (max 3MB)
Upload supporting evidence (max 3MB)
By submitting these photographs you consent to them being used by Affinity Water as evidence in any enforcement action we may take	Yes No
Once submitted, we'll investigate your query and, where necessary, take appropriate action. Unfortunately, we're unable to provide updates on the outcome of our investigations, but we may need to contact you in the future if we require any further details that we think you might be able to provide.

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