Useful information

The latest forms, leaflets and advice about our services.

If you can't find what you need please contact us, or view our frequently asked questions.

View our FAQs

Forms and Guides

Are you ready for your new connection?
Building Near Pipes and Apparatus (PDF 755KB)
Call off your connection
Choosing a self-lay provider
Commercial Development Application
Domestic Development Application
Domestic Fire Sprinkler Systems (PDF 657KB)
How Traffic Management works (PDF 187KB)
Mains Diversion/Extension Trench Specifications Guide (PDF 426KB)
Mains Diversion/Extension
New appointments and variations (NAV)
New or Replacement Water Connection - application guide (PDF 202KB)
New or Replacement Water Connection - cost guide (PDF 623KB)
New or Replacement Water Connection - installation guide (PDF 192KB)
Pipe Selection Site Assessment Guide (PDF 114KB)
Pipe Selection Site Assessment Form
Pre-development frequently asked questions
Schedule of Accommodation
Self Lay Guidance (PDF 1.04MB)
Self Lay Technical Glossary (PDF 35KB)
Temporary Water Connection (PDF 259KB)
Trench Specifications Guide

Cost advice

We will send you a formal cost advice after receiving the full and complete information which may include the following leaflets

Extraordinary conditions

We may class a development as extraordinary, in these cases we need extra time to complete your request accurately.

What is considered extraordinary?

A site of over 500 plots
A site with specific difficulties such as geotechnical conditions; a water course; mains pressure (if the site is higher than the reservoir on a gravity fed system).
A need for offsite reinforcement that may require more than simply laying or upsizing of a main, e.g. booster pump.
A site near highways, e.g. major trunk road/motorways and where a site meeting with a highway authority is specifically required to scope out when/where the works may be carried out and the cost of traffic management.
Environmental issues especially in respect of SSSI or other designated sites; sites of archaeological interest.
Third party and Crown Estate land.
Protected undertakers, e.g. other utilities and network rail.
Schedule 13 Water Industry Act 1991 constraints.

Installation requirements

Before you request a connection here is a helpful guide to understand what we need to process your request.

Properties with a single connection
For properties with a single connection, you need to show us you have example photos and/ or WIAPS certificate. See below for examples of the photos we require.
1. Laid your pipe at a depth of 750 – 850mm. You will need to show us the finished ground level with respect to the depth of the pipe. example photo
2. You have capped the end of the pipe at the boundary to prevent contamination. The cap should be visible in the boundary photo but you can take a close up photo if you like.example photo
3. You have installed a stop tap internally. example photo
4. You have added ducting/insulation through/under the wall example photo
Properties with multiple connections
For a properties with a multiple connections, you need to show us you have example photos and/ or WIAPS certificate. See below for examples of the photos we require.
1. Laid your pipes at a depth of 750 – 850mm. You need to show the finished ground level with respect to the depth of the pipes. example photo
2. Your pipes are the correct material (standard or barrier). example photo
3. You have taken your pipes to the edge of the highways boundary (this includes crossing any third party land between your property boundary and the highway boundary). example photo
4. You have capped the end of the pipes at the boundary to prevent contamination. The cap should be visible in the boundary photo but you can take a close up photo if you like.example photo
5. You have installed stop taps internally. This might be in one location or in individual properties. example photo
6. You have added ducting/insulation through/under the wall example photo
Properties with a bulk supply and internal meters
For a properties with bulk supply and internal meters, you need to show us you have example photos and/ or WIAPS certificate. See below for examples of the photos we require.
1. Laid your pipe at a depth of 750 – 850mm. You need to show the finished ground level with respect to the depth of the pipe. example photo
2. Your pipe is the correct material (standard or barrier) example photo
3. You have taken your pipe to the edge of the highways boundary (this includes crossing any third party land between your property boundary and the highway boundary) example photo and/or WIAPS Certificate
4. You have capped the end of the pipe at the boundary to prevent contamination. The cap should be visible in the boundary photo but you can take a close up photo if you like. example photo
5. You have installed and internal manifold arrangement (1.5inch BSP labelled internal meter carriers) as per our design specification and the meter housings have been installed.
6. You have added ducting/insulation through/under the wall example photo

Guidelines on laying utilities in the same trench
Please upload your photographs to My Developments

Payment methods

Methods to pay for your development or connection.

Debit/Credit Card

Please send us your checklist and declaration and our accounts team will contact you to make the payment.
We accept all major credit and debit cards, except American Express.

Online

Any payments you are required to make will be available in the "My Payments" menu. This is your one-stop area to manage your outstanding payments and find a record of what payments have been made. To open it, navigate to the correct application and click on "My Payments".

At present we can accept online payments, by cheque, card (debit/credit but not American Express) and BACS transfer. So we can easily find your payment, we need to know how you intend to pay. From the "Outstanding Payments" table, select the payments you would like to make. If there are multiple payments to be made, you can select more than one. Click "Next" once you have made your selection.

You will now have the chance to select the payment method. Depending on the selected option, further information on how to proceed will be shown. Make sure you follow the instructions on the screen so that there are no unnecessary delays to your application. When you have made your choice click "Submit". Our records will be updated to show this information. You can now close or refresh the window to see updated information. If you change your mind on your preferred method of payment, you can go back into this menu later and make another selection.

Cheque

If you are sending us a cheque, please make it payable to Affinity Water Ltd and include your checklist and declaration.
Please quote your scheme reference number on the back of the cheque (without this we are unable to process your payment).

BACS

Notice: Our sort code has changed from 20-74-09 to 20-05-03

Account number: 80542903
Sort Code: 20 05 03
Reference number: Please quote your scheme reference number (without this we are unable to process your payment).
Please confirm that you have paid by BACS when you send in your checklist and declaration.
PLEASE NOTE: Some banks have Affinity Water as an automatic payee however using this method will not allow you to pay using the NC Number. Depending on your bank, there are a number of alternative methods, please contact your bank for further assistance.