We're here to help

Haven't quite found what you need yet? There's more to discover below. And if that's not hitting the mark, feel free to explore our FAQs or give us a call – we're here to help.

Supporting documents

Some handy information to help you on your Development Experience journey

• Connections information
  • 5 steps to connection (PDF 682KB)
  • Are you ready for your connection to a new main (onsite) (PDF 164KB)
  • Are you ready for your connection to an existing main (offsite)
  • Domestic Bulk Supply Guidance
  • Internal Manifold layout
  • Disinfection of services (PDF 259KB)
  • Installation requirements
  • Installation and Positioning of Boundary Boxes (PDF 392KB)
  • Do you need a fire supply?
• Self-Lay information
  • Annual Contestability Summary (PDF 408KB)
  • Design & Construction Standards (PDF 657KB)
  • Water Adoption Agreement (PDF 1.41MB)
  • Choosing a Self-Lay Provider
  • Self-Lay Developer Pack - Mains (PDF 4.3MB)
  • Self-Lay Developer Pack - Services (PDF 1MB)
• New Mains information
  • Building Near Pipes and Apparatus (PDF 704KB)
  • Design & Construction Standards (PDF 657KB
  • Do you need a Fire Supply
  • Installation and Positioning of Boundary Boxes (PDF 392KB)
  • New Mains Installation Guide (PDF 360KB)
  • Pipe Selection Site Assessment Guide (PDF 114KB)
  • Pipe Selection Site Assessment Form
  • Trench Specification (PDF 180KB)
• Water Regulations
  • Fire Sprinkler Policy Guidance (PDF 645KB)
  • New Mains Installation Guide (PDF 360KB)
  • Water Regulations (PDF 208KB)
  • What is Barrier Pipe? (PDF 108KB)
• Payment information

  Online

  You can make an online payment by logging into 'My Developments' and selecting ‘My Payments’ this will detail any payments due as well as showing a history of any previous payments.

  BACS

  • Account number: 80542903
  • Sort Code: 20 05 03
  • Reference number: Please quote your scheme reference number (without this we are unable to process your payment).
  • Please confirm that you have paid by BACS when you send in your checklist and declaration.
  • PLEASE NOTE: Some banks have Affinity Water as an automatic payee however using this method will not allow you to pay using the NC Number. Depending on your bank, there are a number of alternative methods, please contact your bank for further assistance

  Cheque

  • If you are sending us a cheque, please make it payable to Affinity Water Ltd and include your checklist and declaration.
  • Please quote your scheme reference number on the back of the cheque (without this we are unable to process your payment).