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Useful information

Here is our latest forms and leaflets for helpful advice about our services.

If you can't find what you need please contact us, or view our frequently asked questions.

Cost advice

We will send you a formal cost advice after receiving the full and complete information which may include the following leaflets

Extraordinary conditions

We may class a development as extraordinary, in these cases we need extra time to complete your request accurately.

What is considered extraordinary?

  • A site of over 500 plots
  • A site with specific difficulties such as geotechnical conditions; a water course; mains pressure (if the site is higher than the reservoir on a gravity fed system).
  • A need for offsite reinforcement that may require more than simply laying or upsizing of a main, e.g. booster pump.
  • A site near highways, e.g. major trunk road/motorways and where a site meeting with a highway authority is specifically required to scope out when/where the works may be carried out and the cost of traffic management.
  • Environmental issues especially in respect of SSSI or other designated sites; sites of archaeological interest.
  • Third party and Crown Estate land.
  • Protected undertakers, e.g. other utilities and network rail.
  • Schedule 13 Water Industry Act 1991 constraints.

Installation requirements

Before you request a connection here is a helpful guide to understand what we need to process your request.

  • Properties with a single connection

    For properties with a single connection, you need to show us you have example photos and/ or WIAPS certificate. See below for examples of the photos we require.

    1. Laid your pipe at a depth of 750 – 850mm. You will need to show us the finished ground level with respect to the depth of the pipe. example photo
    2. You have capped the end of the pipe at the boundary to prevent contamination. The cap should be visible in the boundary photo but you can take a close up photo if you like.example photo
    3. You have installed a stop tap internally. example photo
  • Properties with multiple connections

    For a properties with a multiple connections, you need to show us you have example photos and/ or WIAPS certificate. See below for examples of the photos we require.

    1. Laid your pipes at a depth of 750 – 850mm. You need to show the finished ground level with respect to the depth of the pipes. example photo
    2. Your pipes are the correct material (standard or barrier). example photo
    3. You have taken your pipes to the edge of the highways boundary (this includes crossing any third party land between your property boundary and the highway boundary).  example photo
    4. You have capped the end of the pipes at the boundary to prevent contamination. The cap should be visible in the boundary photo but you can take a close up photo if you like.example photo
    5. You have installed stop taps internally. This might be in one location or in individual properties. example photor
  • Properties with a bulk supply and internal meters

    For a properties with bulk supply and internal meters, you need to show us you have example photos and/ or WIAPS certificate. See below for examples of the photos we require.

    1. Laid your pipe at a depth of 750 – 850mm. You need to show the finished ground level with respect to the depth of the pipe. example photo
    2. Your pipe is the correct material (standard or barrier) example photo
    3. You have taken your pipe to the edge of the highways boundary (this includes crossing any third party land between your property boundary and the highway boundary) example photo and/or WIAPS Certificate
    4. You have capped the end of the pipe at the boundary to prevent contamination. The cap should be visible in the boundary photo but you can take a close up photo if you like. example photo
    5. You have installed an internal manifold arrangement as per our design specification and the meter housings have been installed.

Guidelines on laying utilities in the same trench
Please upload your photographs to My Developments

Payment methods

Methods to pay for your development or connection.

Debit/Credit Card
  • Please send us your checklist and declaration and our accounts team will contact you to make the payment.
  • We accept all major credit and debit cards, except American Express.
Cheque
  • If you are sending us a cheque, please make it payable to Affinity Water Ltd and include your checklist and declaration.
  • Please quote your scheme reference number on the back of the cheque (without this we are unable to process your payment).
BACS

Notice: Our sort code has changed from 20-74-09 to 20-05-03

  • Account number: 80542903
  • Sort Code: 20 05 03
  • Reference number: Please quote your scheme reference number (without this we are unable to process your payment).
  • Please confirm that you have paid by BACS when you send in your checklist and declaration.
  • PLEASE NOTE: Some banks have Affinity Water as an automatic payee however using this method will not allow you to pay using the NC Number. Depending on your bank, there are a number of alternative methods, please contact your bank for further assistance.
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