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Useful information

The latest forms, leaflets and advice about our services.

If you can't find what you need please contact us, or view our frequently asked questions.

Extraordinary conditions

We may class a development as extraordinary, in these cases we need extra time to complete your request accurately.

What is considered extraordinary?

  • A site of over 500 plots
  • A site with specific difficulties such as geotechnical conditions; a water course; mains pressure (if the site is higher than the reservoir on a gravity fed system).
  • A need for offsite reinforcement that may require more than simply laying or upsizing of a main, e.g. booster pump.
  • A site near highways, e.g. major trunk road/motorways and where a site meeting with a highway authority is specifically required to scope out when/where the works may be carried out and the cost of traffic management.
  • Environmental issues especially in respect of SSSI or other designated sites; sites of archaeological interest.
  • Third party and Crown Estate land.
  • Protected undertakers, e.g. other utilities and network rail.
  • Schedule 13 Water Industry Act 1991 constraints.

Installation requirements

Before you request a connection here is a helpful guide to understand what we need to process your request.

  • Properties with a single connection

    If you choose to appoint an approved plumber or groundworker, we will require the following information:

    1. A copy of the approved contractor certificate (WIAPS or equivalent).
    2. A photo which shows that the pipework has been laid to the agreed point at boundary as per your survey drawing. example photo

    If you choose not to use an approved groundworker or plumber to install your pipework, we will require a few more photos in order to ensure that your site is ready for connection:

    • Laid your pipe at a depth of 750 – 850mm. You will need to show us the finished ground level with respect to the depth of the pipe. example photo
    • You have capped the end of the pipe at the boundary to prevent contamination. The cap should be visible in the boundary photo but you can take a close up photo if you like.example photo
    • You have installed a stop tap internally. example photo
    • You have added ducting/insulation through/under the wall example photo

    View our ‘Are you ready for connection?’ document.

  • Properties with multiple connections

    If you choose to appoint an approved plumber or groundworker, we will require the following information:

    1. A copy of the approved contractor certificate (WIAPS or equivalent).
    2. A photo which shows that the pipework has been laid to the agreed point at boundary as per your survey drawing.example photo
    3. A photo which shows all of the new services marked up with the address or plot number of the property to which the water is being supplied.example photo

    If you choose not to use an approved groundworker or plumber to install your pipework, we will require a few more photos in order to ensure that your site is ready for connection:

    • Laid your pipes at a depth of 750 – 850mm. You need to show the finished ground level with respect to the depth of the pipes. example photo
    • Your pipes are the correct material (standard or barrier). example photo
    • You have taken your pipes to the edge of the highways boundary (this includes crossing any third party land between your property boundary and the highway boundary).  example photo
    • You have capped the end of the pipes at the boundary to prevent contamination. The cap should be visible in the boundary photo but you can take a close up photo if you like.example photo
    • You have installed stop taps internally. This might be in one location or in individual properties. example photo
    • You have added ducting/insulation through/under the wall example photo

    View our ‘Are you ready for connection – multiple connections?’ document.

  • Properties with a bulk supply and internal meters

    If you choose to appoint an approved plumber or groundworker, we will require the following information:

    1. A copy of the approved contractor certificate (WIAPS or equivalent).
    2. A photo which shows that the pipework has been laid to the agreed point at boundary as per your survey drawing.example photo

    If you choose not to use an approved groundworker or plumber to install your pipework, we will require a few more photos in order to ensure that your site is ready for connection:

    For a properties with bulk supply and internal meters, you need to show us you have example photos and/ or WIAPS certificate. See below for examples of the photos we require.

    • Laid your pipe at a depth of 750 – 850mm. You need to show the finished ground level with respect to the depth of the pipe. example photo
    • Your pipe is the correct material (standard or barrier) example photo
    • You have taken your pipe to the edge of the highways boundary (this includes crossing any third party land between your property boundary and the highway boundary) example photo and/or WIAPS Certificate
    • You have capped the end of the pipe at the boundary to prevent contamination. The cap should be visible in the boundary photo but you can take a close up photo if you like. example photo
    • You have installed and internal manifold arrangement (1.5inch BSP labelled internal meter carriers) as per our design specification and the meter housings have been installed.
    • You have added ducting/insulation through/under the wall example photo

    View our ‘Are you ready for connection – bulk supplies?’ document.

Guidelines on laying utilities in the same trench
Please upload your photographs to My Developments

Payment methods

Methods to pay for your development or connection.

Online

Any payments you are required to make will be available in the "My Payments" menu. This is your one-stop area to manage your outstanding payments and find a record of what payments have been made. To open it, log into My Developments.

  1. We accept all online payments, by cheque, credit and debit card (except American Express) and BACS.
  2. Outstanding payments – select payments and tell us your method of payment. If you are making multiple payments, click Next after you have made your selection. please follow the instructions on the screen to avoid any delays to your application.
  3. When you have made your selection click submit.
  4. Our records will be updated and when you refresh the page you’ll see the updated information.

If you change your mind about the preferred method, you can go back to the menu and make another selection.

Cheque
  • If you are sending us a cheque, please make it payable to Affinity Water Ltd and include your checklist and declaration.
  • Please quote your scheme reference number on the back of the cheque (without this we are unable to process your payment).
BACS

Notice: Our sort code has changed from 20-74-09 to 20-05-03

  • Account number: 80542903
  • Sort Code: 20 05 03
  • Reference number: Please quote your scheme reference number (without this we are unable to process your payment).
  • Please confirm that you have paid by BACS when you send in your checklist and declaration.
  • PLEASE NOTE: Some banks have Affinity Water as an automatic payee however using this method will not allow you to pay using the NC Number. Depending on your bank, there are a number of alternative methods, please contact your bank for further assistance.
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