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If you can't find what you need please contact us, or view our frequently asked questions.
Are you ready for your new connection?
Building Near Pipes and Apparatus (PDF 755KB)
Call off your connection
Choosing a self-lay provider
Commercial Development Application
Domestic Development Application
Domestic Fire Sprinkler Systems (PDF 657KB)
Mains Diversion/Extension Trench Specifications Guide (PDF 426KB)
Pipe Selection Site Assessment Guide (PDF 114KB)
Pipe Selection Site Assessment Form
Pre-development frequently asked questions
Schedule of Accommodation
Self Lay Guidance (PDF 1.04MB)
Self Lay Technical Glossary (PDF 35KB)
Trench Specifications Guide
We will send you a formal cost advice after receiving the full and complete information which may include the following leaflets
We may class a development as extraordinary, in these cases we need extra time to complete your request accurately.
Before you request a connection here is a helpful guide to understand what we need to process your request.
For properties with a single connection, you need to show us you have example photos and/ or WIAPS certificate. See below for examples of the photos we require.
For a properties with a multiple connections, you need to show us you have example photos and/ or WIAPS certificate. See below for examples of the photos we require.
For a properties with bulk supply and internal meters, you need to show us you have example photos and/ or WIAPS certificate. See below for examples of the photos we require.
Guidelines on laying utilities in the same trench
Please upload your photographs to My Developments
Methods to pay for your development or connection.
Any payments you are required to make will be available in the "My Payments" menu. This is your one-stop area to manage your outstanding payments and find a record of what payments have been made. To open it, log into My Developments.
If you change your mind about the preferred method, you can go back to the menu and make another selection.
Notice: Our sort code has changed from 20-74-09 to 20-05-03
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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