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5 steps to connection (PDF 499KB)
Building Near Pipes and Apparatus (PDF 755KB)
Choosing a self-lay provider
Commercial Development Application
Disinfection of Services (PDF 536KB)
Domestic Development Application
Domestic Fire Sprinkler Systems (PDF 657KB)
Internal Manifold layout
On-Site-Services-Site-Ready (PDF 148KB)
Pipe Selection Site Assessment Guide (PDF 114KB)
Pipe Selection Site Assessment Form
Pre-development frequently asked questions
Water Regulations (PDF 208KB)
What is Barrier Pipe (PDF 108KB)
We may class a development as extraordinary, in these cases we need extra time to complete your request accurately.
Before you request a connection here is a helpful guide to understand what we need to process your request.
If you choose to appoint an approved plumber or groundworker, we will require the following information:
If you choose not to use an approved groundworker or plumber to install your pipework, we will require a few more photos in order to ensure that your site is ready for connection:
View our ‘Are you ready for connection?’ document.
View our ‘Are you ready for connection – multiple connections?’ document.
For a properties with bulk supply and internal meters, you need to show us you have example photos and/ or WIAPS certificate. See below for examples of the photos we require.
View our ‘Are you ready for connection – bulk supplies?’ document.
Guidelines on laying utilities in the same trench
Please upload your photographs to My Developments
Methods to pay for your development or connection.
Any payments you are required to make will be available in the "My Payments" menu. This is your one-stop area to manage your outstanding payments and find a record of what payments have been made. To open it, log into My Developments.
If you change your mind about the preferred method, you can go back to the menu and make another selection.
Notice: Our sort code has changed from 20-74-09 to 20-05-03
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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