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If you can't find what you need please contact us, or view our frequently asked questions.
Are you ready for your new connection?
Building Near Pipes and Apparatus (PDF 755KB)
Call off your connection
Choosing a self-lay provider
Commercial Development Application
Domestic Development Application
Domestic Fire Sprinkler Systems (PDF 657KB)
How Traffic Management works (PDF 187KB)
Mains Diversion/Extension Trench Specifications Guide (PDF 426KB)
New appointments and variations (NAV)
New or Replacement Water Connection - application guide (PDF 202KB)
New or Replacement Water Connection - cost guide (PDF 623KB)
New or Replacement Water Connection - installation guide (PDF 192KB)
Pipe Selection Site Assessment Guide
Pipe Selection Site Assessment Guide (PDF 114KB)
Pipe Selection Site Assessment Form
Pre-development frequently asked questions
Schedule of Accommodation
Self Lay Guidance (PDF 1.04MB)
Self Lay Technical Glossary (PDF 35KB)
Temporary Water Connection (PDF 259KB)
Traffic Management (PDF 187KB)
Trench Specifications Guide
We will send you a formal cost advice after receiving the full and complete information which may include the following leaflets
We may class a development as extraordinary, in these cases we need extra time to complete your request accurately.
Before you request a connection here is a helpful guide to understand what we need to process your request.
For properties with a single connection, you need to show us you have example photos and/ or WIAPS certificate. See below for examples of the photos we require.
For a properties with a multiple connections, you need to show us you have example photos and/ or WIAPS certificate. See below for examples of the photos we require.
For a properties with bulk supply and internal meters, you need to show us you have example photos and/ or WIAPS certificate. See below for examples of the photos we require.
Guidelines on laying utilities in the same trench
Please upload your photographs to My Developments
Methods to pay for your development or connection.
Notice: Our sort code has changed from 20-74-09 to 20-05-03
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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