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If you can't find what you need please contact us, or view our frequently asked questions.
Are you ready for your new connection?
Building Near Pipes and Apparatus (PDF 755KB)
Call off your connection
Choosing a self-lay provider
Commercial Development Application
Domestic Development Application
Domestic Fire Sprinkler Systems (PDF 657KB)
How Traffic Management works (PDF 187KB)
Mains Diversion/Extension Trench Specifications Guide (PDF 426KB)
New appointments and variations (NAV)
New or Replacement Water Connection - application guide (PDF 202KB)
New or Replacement Water Connection - cost guide (PDF 623KB)
New or Replacement Water Connection - installation guide (PDF 192KB)
Pipe Selection Site Assessment Guide (PDF 114KB)
Pipe Selection Site Assessment Form
Pre-development frequently asked questions
Schedule of Accommodation
Self Lay Guidance (PDF 1.04MB)
Self Lay Technical Glossary (PDF 35KB)
Temporary Water Connection (PDF 259KB)
Trench Specifications Guide
We will send you a formal cost advice after receiving the full and complete information which may include the following leaflets
We may class a development as extraordinary, in these cases we need extra time to complete your request accurately.
Before you request a connection here is a helpful guide to understand what we need to process your request.
For properties with a single connection, you need to show us you have example photos and/ or WIAPS certificate. See below for examples of the photos we require.
For a properties with a multiple connections, you need to show us you have example photos and/ or WIAPS certificate. See below for examples of the photos we require.
For a properties with bulk supply and internal meters, you need to show us you have example photos and/ or WIAPS certificate. See below for examples of the photos we require.
Guidelines on laying utilities in the same trench
Please upload your photographs to My Developments
Methods to pay for your development or connection.
Any payments you are required to make will be available in the "My Payments" menu. This is your one-stop area to manage your outstanding payments and find a record of what payments have been made. To open it, navigate to the correct application and click on "My Payments".
At present we can accept online payments, by cheque, card (debit/credit but not American Express) and BACS transfer. So we can easily find your payment, we need to know how you intend to pay. From the "Outstanding Payments" table, select the payments you would like to make. If there are multiple payments to be made, you can select more than one. Click "Next" once you have made your selection.
You will now have the chance to select the payment method. Depending on the selected option, further information on how to proceed will be shown. Make sure you follow the instructions on the screen so that there are no unnecessary delays to your application. When you have made your choice click "Submit". Our records will be updated to show this information. You can now close or refresh the window to see updated information. If you change your mind on your preferred method of payment, you can go back into this menu later and make another selection.
Notice: Our sort code has changed from 20-74-09 to 20-05-03
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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