View all current alerts (3)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Customer Challenge Group
Our independent Customer Challenge Group advise, challenge and support us in development of our plans to ensure they reflect customer's priorities.
More about the CCG
Community Engagement Fund
Our Community Engagement Fund supports charities and community groups with funding for projects.
River Lea restoration
Find out about the improvements we have made to the River Lea at Manor Park over the summer.
Investor Relations, Finance Department
Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
Our business plan
Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.
View our plan
See the latest Annual financial reports and investor updates.
View our reports
Are you a supplier based in our supply area? We work to encourage the best possible participation in our procurement process.
View our tenders
Hello. Sign in.
You are here : At Home > Corporate > Plans > Business plan
We are going to do more for less, by:
All the detail is included in our Revised Plan below.
Our Business Plan 2020 to 2025 (PDF 20.7MB)
Our Business Plan 2020 to 2025 Executive Summary (PDF 1.1MB)
Our Business Plan 2020 to 2025 Board Assurance Statement (PDF 1.8MB)
Business Plan Presentation Pro-forma (PDF 3.4MB)
Business Plan Presentation Guidance Tables (XLSX 127KB)
Bill Waterfall Model (XLSM 321KB)
Affinity Water Ofwat Financial Model (XLSB 8.8MB)
PR19 Data Tables (XLSB 5.1MB)
PR19 Data Table Commentaries (PDF 3.6MB)
Appendix 1 - Business Plan Glossary (PDF 390KB)
Appendix A - Guidance Note (PDF 642KB)
Appendix B - WISER Report (PDF 829KB)
Appendix C - Data Strategy (PDF 1.8MB)
Appendix 2 - Our Track Record (PDF 1.7MB)
Appendix 3 – Listening to Customers and Stakeholders (PDF 44.3MB)
Appendix 4 – Our Outcomes and Performance Commitments (PDF 9.7MB)
Appendix 5 – Trading Procurement Code and Bid Assessment Framework (PDF 1.6MB)
Appendix 6 – Wholesale Technical Support Document (PDF 14.5MB)
Appendix 7 – Delivering Great Customer Service (PDF 3MB)
Appendix 8 – Our Community Approach (PDF 1.8MB)
Appendix 9 – Ensuring Long Term Resilience (PDF 5.5MB)
Appendix 10 – Ensuring Affordability and Financeability (PDF 11.3MB)
Appendix 11 – Governance and Assurance (PDF 4.7MB)
Business Plan (PDF 3MB)
Business Plan Consultation (PDF 1.2MB)
Business Plan Summary Brochure (PDF 1.2MB)
Draft Determinations (PDF 209KB)
CSG Response to OFWAT (PDF 63KB)
Recalibrated Incentives and Board Assurance Statement
Risk and Reward submission (PDF 3.1MB)
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch