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Our business plan for the next five years (2025 - 2030)

We're proud to present our business plan for 2025–2030. What our customers want shapes what we do, and our business plan focuses on the next five years of that journey. It reflects new requirements from our regulators and the feedback we’ve had from our customers and our stakeholders. It’s helped drive the pace and scope of our plan and our long-term ambitions.

What is our purpose?

We’re focused on building our resilience and providing a long-term sustainable supply of high-quality water, while protecting our environment for our communities – now and in the future.

What is our aim?

Our aim is to provide efficient and affordable services, both now and in the long term.

Our long-term ambitions

These are focused on four key areas:

  • The Environment 
  • Resilience
  • Our customers
  • Our communities

Read our plan and supporting evidence below. Take a look at how we've engaged customers with our plans and what they told us.

Our PR24 team who helped create the business plan