Interruption to your water supply - Hemel Hempstead - HP1 & HP3
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Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
Our business plan
Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.
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You are here : At Home > Corporate > Plans > Business plan
We are going to do more for less, by:
All the detail is included in our Revised Plan below.
Our Business Plan 2020 to 2025 (PDF 20.7MB)
Our Business Plan 2020 to 2025 Executive Summary (PDF 1.1MB)
Our Business Plan 2020 to 2025 Board Assurance Statement (PDF 1.8MB)
Business Plan Presentation Pro-forma (PDF 3.4MB)
Business Plan Presentation Guidance Tables (XLSX 127KB)
Bill Waterfall Model (XLSM 321KB)
Affinity Water Ofwat Financial Model (XLSB 8.8MB)
PR19 Data Tables (XLSB 5.1MB)
PR19 Data Table Commentaries (PDF 3.6MB)
Appendix 1 - Business Plan Glossary (PDF 390KB)
Appendix A - Guidance Note (PDF 642KB)
Appendix B - WISER Report (PDF 829KB)
Appendix C - Data Strategy (PDF 1.8MB)
Appendix 2 - Our Track Record (PDF 1.7MB)
Appendix 3 – Listening to Customers and Stakeholders (PDF 44.3MB)
Appendix 4 – Our Outcomes and Performance Commitments (PDF 9.7MB)
Appendix 5 – Trading Procurement Code and Bid Assessment Framework (PDF 1.6MB)
Appendix 6 – Wholesale Technical Support Document (PDF 14.5MB)
Appendix 7 – Delivering Great Customer Service (PDF 3MB)
Appendix 8 – Our Community Approach (PDF 1.8MB)
Appendix 9 – Ensuring Long Term Resilience (PDF 5.5MB)
Appendix 10 – Ensuring Affordability and Financeability (PDF 11.3MB)
Appendix 11 – Governance and Assurance (PDF 4.7MB)
Business Plan (PDF 3MB)
Business Plan Consultation (PDF 1.2MB)
Business Plan Summary Brochure (PDF 1.2MB)
Draft Determinations (PDF 209KB)
CSG Response to OFWAT (PDF 63KB)
Recalibrated Incentives and Board Assurance Statement
Risk and Reward submission (PDF 3.1MB)
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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