Interruption to your water supply - Addlestone- KT15
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Independent Challenge Group
Our independent Customer Challenge Group advise, challenge and support us in development of our plans to ensure they reflect customer's priorities.
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Investor Relations, Finance Department Affinity Water Limited Tamblin Way Hatfield Hertfordshire AL10 9EZ
investor.relations@affinitywater.co.uk
Our business plan
Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.
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You are here : At Home > Corporate > Plans > Business plan
We're proud to present our business plan for 2025–2030. What our customers want shapes what we do, and our business plan focuses on the next five years of that journey. It reflects new requirements from our regulators and the feedback we’ve had from our customers and our stakeholders. It’s helped drive the pace and scope of our plan and our long-term ambitions.
We’re focused on building our resilience and providing a long-term sustainable supply of high-quality water, while protecting our environment for our communities – now and in the future.
Our aim is to provide efficient and affordable services, both now and in the long term.
These are focused on four key areas:
Read our plan and supporting evidence below. Take a look at how we've engaged customers with our plans and what they told us.
After our Business Plan for 2020 to 2025 was submitted to Ofwat in September 2018 after a review from Ofwat we received feedback from them in January 2019. We have carefully listened to Ofwat’s feedback and improved our September plan in a range of specific areas to deliver even more for our customers and communities.
We are going to do more for less, by:
All the detail is included in our Revised Plan below.
Our Business Plan 2020 to 2025 (PDF 20.7MB) Our Business Plan 2020 to 2025 Executive Summary (PDF 1.1MB) Our Business Plan 2020 to 2025 Board Assurance Statement (PDF 1.8MB)
Business Plan Presentation Pro-forma (PDF 3.4MB) Business Plan Presentation Guidance Tables (XLSX 127KB) Bill Waterfall Model (XLSM 321KB)
Affinity Water Ofwat Financial Model (XLSB 8.8MB)
PR19 Data Tables (XLSB 5.1MB) PR19 Data Table Commentaries (PDF 3.6MB)
Appendix 1 - Business Plan Glossary (PDF 390KB) Appendix A - Guidance Note (PDF 642KB) Appendix B - WISER Report (PDF 829KB) Appendix 2 - Our Track Record (PDF 1.7MB) Appendix 3 – Listening to Customers and Stakeholders (PDF 44.3MB) Appendix 4 – Our Outcomes and Performance Commitments (PDF 9.7MB) Appendix 5 – Trading Procurement Code and Bid Assessment Framework (PDF 1.6MB) Appendix 6 – Wholesale Technical Support Document (PDF 14.5MB) Appendix 7 – Delivering Great Customer Service (PDF 3MB) Appendix 8 – Our Community Approach (PDF 1.8MB) Appendix 9 – Ensuring Long Term Resilience (PDF 5.5MB) Appendix 10 – Ensuring Affordability and Financeability (PDF 11.3MB) Appendix 11 – Governance and Assurance (PDF 4.7MB)
Business Plan (PDF 3MB) Business Plan Consultation (PDF 1.2MB) Business Plan Summary Brochure (PDF 1.2MB) Draft Determinations (PDF 209KB) CSG Response to OFWAT (PDF 63KB) Recalibrated Incentives and Board Assurance Statement Risk and Reward submission (PDF 3.1MB)