18th July 2025

What we’re doing

Our technician has assessed the burst main, and the team has implemented appropriate traffic diversions. Excavation work is currently underway; however, progress is slower than usual due to the presence of other utilities in the area.

We are currently awaiting the arrival of UK Power Networks, and at this time, there is no confirmed estimated time of arrival.

If you need to travel through the affected area, we advise allowing extra time for your journey. Flooding, road closures, and diversions are likely to cause delays.

At present, all customers should have a normal water supply. However, please be aware that it may become necessary to temporarily shut off the main later in the repair process. We will provide further updates as soon as more information becomes available.

What you can do

Until we’ve sorted this, if at any stage you have no water or lower water pressure than normal,  please avoid using your:

• Washing machine
• Dishwasher
• Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We updated this message at 19:40 and we'll update it again as soon as we have more information

What’s happened so far

Friday 18th July 2025

(19:40) The teams onsite are currently trying to source the correct fittings.

(10:25) We are currently in the process of making the area safe before we can start any digging works; this may take some time. 

(08:00) Please leave extra time for your journeys due to flooding, a road closure and diversions

(07:00) Our team are setting up road diversions

(04:35) We have received reports of a burst main on Uxbridge Road and the road has been shut by London Fire Brigade

(04:00) We have been made aware of a potential burst main in the area and our technician is on their way to the area to investigate