Why is my bill so high?

If you think your bill is too high, we can help you find out why

When you have a meter, the most likely reason for a high bill is high water usage. There are plenty of reasons why water usage might suddenly increase.

In the last six months, have you...

• had any leaking taps, toilets or pipes?
• had any water-using appliances develop a fault, or bought any new water-using appliances?
• had any additional people staying at the property, or had a baby?
• had any building work, DIY or decorating at your property?
• had more people been at home recently than normal?
• filled a pond, swimming pool or hot tub?

Do any of the above apply to you?

• Yes

  This may explain why your water usage is high. We can help you become more water-efficient. See our top tips top tips and order your free water-saving devices.

• No

  I'm still not sure why my bill is high

  If this doesn’t explain your high water usage, you may have a leak or other issue that you're not yet aware of. Please complete a leak check before contacting us.

  • Complete a leak check