The homeowner is responsible for the private pipework outside your property, however, we may be able to help you with the repair.
What should I do next?
If you’ve found an external leak then you should contact us and tell us about it. We may book an appointment with you to check the leak.
You can contact us by:
- visiting our Report a Leak page
- calling us on 0345 350 3672 (Monday to Friday between 8am and 6pm, and on Saturdays between 8am and 2pm).
What help is available?
Payment plan: An leak may lead to a higher bill, however, we may be able to help you manage the cost with a payment plan until the leak is fixed.
Leak allowance: Once the leak is fixed, you may also be able to claim a leak allowance for the cost of the leaked water. You can view our Leak Allowance Policy and our Customer Leak Repair Policy.
Insurance: Many home insurance policies cover external leakage, so it’s a good idea to check with your insurance provider if they will cover the cost of any repair work.
Replacing your supply pipe: If you replace your supply pipe, you may be eligible for a £100.00 contribution towards the cost.
You can find more detailed information about leakage, including who is responsible for shared pipework and Waste Notices, in our Leakage Booklet (page 5).