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You are here : At Home > My Water > Leaks
Our video guide can help you check for leaks at your property, and we have included step by step guidance below.
There are a couple of things you will need to do before you start the checks:
If your meter readings are the same
If your meter readings are the same then no water has passed through your meter and you do not have a free-flowing leak.
You may be using more water than you realise, or you may have an intermittent leak somewhere inside your property. Get water efficiency advice.
If your meter readings are different
If your meter readings are different then you may have a leak at your property. Please continue to Step 3 – Where is my leak?
If your meter readings are the same then you have a leak inside your property – you know this because closing your internal stop tap has stopped the leak. This is an internal leak, find out more information.
If your meter readings are different then you have a leak outside between your water meter and your internal stop tap. Find out what to do if you have an external leak.
Click the button below to chat to us. Alternatively, add our number 07971013368 to your phone contacts (WhatsApp text messaging only).
We are available to chat about a water supply problem between 8am-6pm Monday-Friday.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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