Leaks

Our video guide can help you check for leaks at your property, and we have included step by step guidance below.

• Step 1: Before you get started

  There are a couple of things you will need to do before you start the checks:

  1. Locate your water meter and check that you can read it. See how to find and read your water meter.
  2. Locate your internal stop tap and check that it is working. If you need help finding your internal stop tap click here.
• Step 2: Do I have a leak?
  1. Make sure that nothing in your property is using water at the moment.
  2. Take a meter reading – make sure you get all the numbers on your meter – and note this down and then wait 15 minutes.
  3. Take a second meter reading.

  If your meter readings are the same

  If your meter readings are the same then no water has passed through your meter and you do not have a free-flowing leak.

  You may be using more water than you realise, or you may have an intermittent leak somewhere inside your property. Get water efficiency advice.

  If your meter readings are different

  If your meter readings are different then you may have a leak at your property. Please continue to Step 3 – Where is my leak?

• Step 3: Where is my leak?
  1. Switch off your internal stop tap.
  2. Run your kitchen or a bathroom tap – it should flow for a few moments and then dry up – this confirms that you have successfully switched off your internal stop tap and isolated your property from the supply outside
  3. Take a third meter reading and then wait 15 minutes.
  4. Take a fourth meter reading.

  If your meter readings are the same

  If your meter readings are the same then you have a leak inside your property – you know this because closing your internal stop tap has stopped the leak. This is an internal leak, find out more information.

  If your meter readings are different

  If your meter readings are different then you have a leak outside between your water meter and your internal stop tap. Find out what to do if you have an external leak.

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