How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > My Water > Water pipes responsibility
We are responsible for all the pipes on our mains network, including repairing and replacing them when necessary.
The property owner is responsible for maintaining any water supply pipes including repairing and replacing when necessary. In some circumstances the supply pipe may cross a pathway, highway or private land.
The responsibility for different types of water pipes are as shown below. However, there may be special cases in some properties. Please contact us to find out more.
If you and your neighbours share a supply pipe then you are all jointly responsible. The table above shows examples of joint supplies and who is responsible for the pipes.
If you are considering installing a separate water supply to your home and you wish to discuss anything please contact us and will be happy to offer an estimate for this work.
We recommend you get three quotes from plumbers that are part of an approved contractors scheme, such as Watersafe.
Find WaterSafe approved plumbers in your area >
Frequently asked questions
I want to replace my mains water pipe
Can I work on water pipes?
Who is responsible for the pipes in my home?
What fittings are approved to use on the UK Water Supply System?
How do I deal with frozen pipes?
What is a Waste of Water notice?
I have no water, what should I do?
My water is due to go off, but I can't manage without water.
How can I report a water leak?
How can I find out who is my water company?
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch