Interruption to your water supply - UB7 - West Drayton
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You are here : At Home > My Water > Water pipes responsibility
Sometimes it can be a bit confusing when it comes to pipes. It’s probably not something you’ve put much thought into.
We take our pipes very seriously though, and we have whole teams of people who spend their lives thinking about water pipes.
Where they are. How old they are. Whether they’re leaking or not. Flow levels. It’s all very exciting stuff.
All this means that we’re making sure we’re getting high quality water to your home in the best way possible.
There are other pipes such as those on your property or in your home that are generally your responsibility to look after and repair or replace if they start leaking. A general rule of thumb is if they’re on your home’s side of the water meter, they’re probably yours to deal with. These can include:
It’s your responsibility to locate, repair and replace these pipes and equipment when necessary. We don’t have access to maps showing where your supply pipes are located.
If you share your supply pipe with your neighbours (known as a joint, shared or common supply pipe), you’re individually responsible for looking after the section of pipe that supplies your property, and you’re jointly responsible with your neighbour(s) for looking after the section of pipe that supplies your and your neighbours’ property.
Want to know more?You can find out more about joint supplies and shared responsibilities in our Leakage Booklet.
We recommend you get three quotes from plumbers that are part of an approved contractors scheme, such as Watersafe.
Find WaterSafe approved plumbers in your area >
Frequently asked questions
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A handy guide to check if you have a leak
Tell us about a leak and check it's being fixed
Learn more about how we find and fix leaks.