Stage 2 - Leak investigation
A technician will then attend the site to find out where the water is coming from, using specialised leakage detection equipment. In some cases we take a water sample and carry out analysis on the water to determine if it is coming from our network.
If the leak is found on our network, our technician will make an assessment of the leak and will ask our planning team to schedule a repair.
If the leak is on a private pipe, we will notify the pipe owners, who will be responsible for repairing it.