Not registered?

Register today

Hello. Sign in.

My Account

You are here : At Home > Billing > Payment plan

Payment plan

You may prefer to pay your bill in regular instalments. You can do this by setting up monthly payments with a Direct Debit or by using a PayPoint card to make weekly or monthly instalments at a PayPoint outlet. You can request a Pay Point card below.  

Pay by Direct Debit

If you wish to spread your payments by Direct Debit then please sign in to My Account.  You will need your customer number which can be found at the top of your bill.

Fields marked with * are mandatory.

Your details

Customer number
(e.g. 1234567-8) *
Full name *
Email address *
Telephone number
Number of occupants

Payment details

How often would you like to pay?
If monthly, please select an option for when in the month
How would you like to pay? *
If you selected Pay Point payment card above, do you need a card to be sent out to you?
Please use the space below for any comments or further information.

Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area. Read our full privacy policy.


Chat to us via WhatsApp

Click the button below to chat to us. Alternatively, add our number 07971013368 to your phone contacts (WhatsApp text messaging only).

We are available to chat between 8am-6pm Monday-Friday.

Enable Recite