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Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you're also likely to save on your energy bills!
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
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Do you have low pressure?
Find out what could be causing low water pressure in your home.
What's your Water Footprint?
Find out how, and where, you use the most water in your home and discover easy ways to start water saving.
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Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
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You are here : At Home > Billing > Payment plan
You may prefer to pay in instalments. You can do this by Direct Debit, a continuous card payment or by using a PayPoint card to make weekly or monthly instalments.
If you wish to set up a Direct Debit please sign in to My Account. You'll need your customer number which can be found at the top of your bill.
You can set up a payment plan online for a continuous card payment from a debit or credit card. Just tick the box at the bottom of the first screen on our pay online page.
Fields marked with * are mandatory.
Click the button below to chat to us or add our number 07745 659300 to your phone (WhatsApp text messaging only).
We're available to chat between 8am-6pm Monday to Friday.
If you have your customer number to hand this helps us get your enquiry sorted more quickly. You can find this at the top of your bill, on your bill reminder or by logging in to My Account.
Frequently asked questions
I want to know about leaks
Will I save on a meter?
What are Assessed Charges?
I need to find my external stoptap
My meter has been fitted, what happens next?
I want to replace my mains water pipe
Can I have a summary of charges?
How can I find out who is my water company?
My water is due to go off, but I can't manage without water.
I need a plumber