Flexible payment plans

You may prefer to pay in instalments. You can do this by Direct Debit or by using a PayPoint card to make weekly or monthly instalments.

Pay by Direct Debit

If you wish to set up a Direct Debit please sign in to My Account. You'll need your customer number which can be found at the top of your bill.

Set up Direct Debit

Fields marked with * are mandatory.

Your details
Customer number (e.g. 1234567-8) *
Full name *
Address
Postcode
Email *
Telephone number
Number of occupants

Payment details
How often would you like to pay?	Twice a yearMonthlyWeekly
If you picked monthly, please select a day of the month
How would you like to pay? *
If you picked Pay Point payment card , do you need a card sent to you?
Please use the space below for any comments or further information.

Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area. Read our full privacy policy.

Chat to us via WhatsApp

Click the button below to chat to us or add our number 07745659300 to your phone (WhatsApp text messaging only).

We are available to chat between 8am-6pm Monday to Friday.

If you have your customer number to hand this helps us get your enquiry sorted more quickly. You can find this at the top of your bill, on your bill reminder or by logging in to My Account.