View all current alerts (2)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > Billing > Payment plan
You may prefer to pay your bill in regular instalments. You can do this by setting up monthly payments with a Direct Debit or by using a PayPoint card to make weekly or monthly instalments at a PayPoint outlet. You can request a Pay Point card below.
If you wish to spread your payments by Direct Debit then please sign in to My Account. You will need your customer number which can be found at the top of your bill.
To pay by instalments please complete the form below, in the payment method dropdown select PayPoint payment card. Then we will set up the arrangement on your account and send you a card.
Find your local PayPoint store
Fields marked with * are mandatory.
Frequently asked questions
Can I add or remove someone from my account?
Will I save on a meter?
How do I cancel my Direct Debit?
I am moving house, what do I need to do?
What is the Low Income Fixed Tariff
I need help paying my bill
Can I pay monthly?
How can I pay my bill?
Do I have to pay a bill for a empty home?
How can I change my details?
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch