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Payment plan

You may prefer to pay in instalments. You can do this by Direct Debit or by using a PayPoint card to make weekly or monthly instalments.  

Pay by Direct Debit

If you wish to set up a Direct Debit please sign in to My Account.  You'll need your customer number which can be found at the top of your bill.

Fields marked with * are mandatory.

Your details

Customer number
(e.g. 1234567-8) *
Full name *
Address
Postcode
Email *
Telephone number
Number of occupants

Payment details

How often would you like to pay?
If you picked monthly, please select a day of the month
How would you like to pay? *
If you picked Pay Point payment card , do you need a card sent to you?
Please use the space below for any comments or further information.
 
   

Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area. Read our full privacy policy.


 

Chat to us via WhatsApp

Click the button below to chat to us or add our number 07971013368 to your phone (WhatsApp text messaging only).

We are available to chat between 8am-6pm Monday to Friday.

If you have your customer number to hand this helps us get your enquiry sorted more quickly. You can find this at the top of your bill, on your bill reminder or by logging in to My Account.

Frequently asked questions

 

Do I have to have a meter?

Will you fit meters to all properties in a road on the same day?

Can I change back to an non metered bill?

I want to know about leaks

Where can I find my customer number?

Where is my meter?

What are Assessed Charges?

How do I deal with frozen pipes?

What will my first metered bill look like?

Do you need access to my property to fit a meter?

How do I switch to a metered bill after a compulsory meter is installed?

I need to find my external stoptap

Why is it some properties can not be metered?

Can I take my own meter readings?

I need help paying my bill

Can you help people with disabilities?

How can I check the hardness of my water?

How do you calculate my bill?

Can I add or remove someone from my account?

I am moving house, what do I need to do?

Do you offer a discount?

How can I amend or cancel my Direct Debit?

My water tastes different after plumbing work.

Do I need to tell you about any plumbing work?

What fittings are approved to use on the UK Water Supply System?

Should I do anything for my meter installation?

What if I already have a water meter?

Do you need a permission to fit a meter inside a property boundary?

Can I water my garden if I have a meter?

What is the Water Metering Programme?

Will I save on a meter?

I don't want to be billed on my meter, can I choose?

Do I need to do anything before my meter is installed?

When I switch when will I receive my first metered bill?

Who is paying for metering customer properties?

Why are you introducing compulsory meters?

Why aren't all customers on meters?

Will all homes be metered?

Will fitting meters cause any disruption?

Do I need to do anything after my meter has been installed?

I need a plumber

Can I work on water pipes?

Do I get a reduction if I have a soakaway?

Do I have to pay a bill for a empty home?

What is Rateable Value?

Letting us know if something goes wrong

How can I find out who is my water company?

I need to talk to someone about my drains, waste water or sewerage

Can I have a meter?

I would like to find out more about lead. Can you help?

How do I apply for a meter?

How often am I billed?

I want to replace my mains water pipe

Who is responsible for the pipes in my home?

Can I have a meter if I live in a flat?

I can't have a meter, what happens now?

Can I have my meter moved to a different place?

Can you tell me about oestrogen in water?

My meter has been fitted, what happens next?

Can I get a copy of my bill?

Can I have a summary of charges?

My water is due to go off, but I can't manage without water.

How can I change my details?

The account holder has passed away

I have applied for a meter, what happens next?

My meter is fogged.

I have a meter, how often will I be billed?

Are you charging me for sewerage?

More about rateable value

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