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You may prefer to pay in instalments. You can do this by Direct Debit, a continuous card payment or by using a PayPoint card to make weekly or monthly instalments.  

Pay by Direct Debit: If you wish to set up a Direct Debit please sign in to My Account. You'll need your customer number, which can be found at the top of your bill.

Pay by Continuous Card Payments: You can set up a payment plan online for a continuous card payment from a debit or credit card. Just tick the box at the bottom of the first screen on our pay online page.


Request a payment plan for all other ways using our form below.

Fields marked with * are mandatory.

Your details

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Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area. Read our full privacy policy.


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Click the button below to chat to us or add our number 07745 659300 to your phone (WhatsApp text messaging only).

We're available to chat between 8am-6pm Monday to Friday. 

Having your customer number ready helps us get your enquiry sorted quickly. You can find it on your bill or by logging into My Account.

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